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February 2015
GoldenView.org
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Happy 100th Birthday, Eleanor!

On February 5th, resident of The Terrace at Golden View Eleanor Rasmussen celebrated her 100th birthday by enjoying food, drinks and laughs with several of her close friends at her favorite restaurant. Happy birthday, Eleanor!
Golden View Partners with the Bank of New Hampshire to Bring a Free Community Event Series to the Lakes Region

Golden View Health Care Center is proud to introduce a free monthly special event series to the community. The 2015 Special Community Event Series at Golden View, sponsored by the Bank of New Hampshire, features educational and cultural programs regarding history, art, and agriculture with a focus on New Hampshire and the world beyond.
 
Upcoming events include a series of three art presentations by Manchester’s Currier Museum of Art, a presentation by the New Hampshire Boat Museum, a coffee tasting and presentation by the Woodshed Roasting Company, and much more.

The event series is scheduled to take place in one of Golden View’s new assisted living options, The Terrace, allowing Golden View’s assisted living residents to enjoy these monthly community events without having to travel off campus. The events are free and open to the public, so visiting family and friends may also enjoy the presentations.
 
For a full list of upcoming events in this series, please visit www.GoldenView.org. Those who wish to attend any of the events are encouraged to RSVP by calling 279-8111 or emailing info@goldenview.org.
ACE: Accountable Customer Engagement Update

Golden View's customer service program ACE is going strong! The ACE initiative is geared toward providing on-going training and skills development to all staff members in order to optimize interactions with our residents and their families.

In upcoming sessions, members of Golden View's ACE Leadership team will teach their coworkers about:
  • Probing, Listening & Confirmation: Ask v. Assume
  • Telephone & Written Communication
  • Meeting Prep, Protocols; Huddles & Care Plan Meetings
  • On-site & Off-site Meetings
  • Impacting Others: Residents, Patients & Visitors
  • Impacting Others: Co-workers (Internal Customers)
  • Accountability, Responsibility & Commitment
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Copyright © 2015 Golden View Health Care Center, All rights reserved.


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