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CCOC NewsNotes: July 2016

In this issue...

NewsNotes is written and published by CCOC's Membership and Communications Department. Your comments, submissions and suggestions are welcome. The deadline for submission is the 15th of the month. 
Call Erica Webster at 613-234-4065 ext. 241 or send an email.
Click here to print or save a copy of your NewsNotes.

Tenant Satisfaction Survey Results

This spring, CCOC sent out surveys to all tenants to get your feedback about renting from us. We want to know if we’re doing a good job – so we started by asking you what you think.

We were amazed by your responses. We got 38% of our surveys back, representing 587 CCOC homes. We've learned a lot already, and we wanted to share some of the survey highlights with you.

Why did you decide to rent from CCOC? 

42% of respondents told us that affordability mattered to them in making their landlord choice. 35% made their decision based on the building, and 23% said CCOC's reputation influenced their choice. Over 94% of you would recommend CCOC as a landlord! That's music to our ears.

Our Grades

We converted your responses to percentages, and assigned ourselves letter grades based on the Ontario school marking system. We were thrilled to end up with an A+ when we asked if CCOC staff in the office, at your building, and working in your apartment had been respectful and courteous. 

You gave us an A overall for customer service, and an A- for the quality of our maintenance work. You also identified some areas where we can improve: giving us scores of B- for the condition of common areas and your apartment. 

Your feedback will help us grow and improve in the years to come, and we thank you for taking the time to respond to our first tenant satisfaction survey! Visit to view the full results.

Grocery Gift Card Winners

Three lucky tenant respondents were drawn at random to win a $50 grocery gift card. The winners were Daniele Belli, Patrick Blouin, and James Yung-Hing.

Welcome New CCOC Staff

We're excited to announce that two new staff members have recently joined the CCOC team.
Lissa Boyd has started in the brand new role of Supervisor, Corporate Services. Her responsibilities blend office management, Board support, and human resources. Lissa has a background in banking, as well as the social housing sector, as she previously worked for another housing provider. She obtained her BA in psychology from Carleton University and also studied financial planning through the Canadian Institute of Securities. Lissa says she is excited to work for CCOC due to its reputation within the social housing sector.
Cynthia Jacques joins CCOC's development department, working as our newest Project Manager. She's already getting started on some exciting projects with other housing providers through our sister corporation, Cahdco. Cynthia was previously a planning consultant for an engineer planning/consulting firm. She completed her undergraduate at the University of Ottawa in Environmental Science before earning her Master's in Planning from McGill. Cynthia says she is excited to work for CCOC because she supports the mission, and our focus on sustainability.

More Money for Affordable Housing

On Tuesday, June 21, CCOC hosted the Honourable Jean-Yves Duclos, Federal Minister of Families, Children and Social Development and the Honourable Chris Ballard, Ontario’s Minister of Housing and Minister responsible for the Poverty Reduction Strategy, for an announcement about new funding for affordable housing in Ontario. 
Ray with Ministers Ballard and Duclos, along with Ottawa area MPP John Fraser and MPs Karen McCrimmon and Chandra Arya
The Ministers signed a renewed Investing in Affordable Housing (IAH) Program agreement, doubling the current funding levels to over $336 million over the next two years. CCOC’s Executive Director Ray Sullivan acted as Master of Ceremonies and provided Minister Ballard with a quick tour of the Beaver Barracks property.

Affordable housing works. And it works best when we’re all working together. This was a message that was repeated by both Ministers and Ray during the announcement. 

Government funding means that organizations like CCOC can leverage money, turning $336 million into $1 billion. We're excited to see what the future of affordable housing can look like!

Summer Tips

Stay Cool and Save Energy
  • Keep windows closed and covered during the hottest part of the day. Open windows at night if the outside air has cooled down.
  • Turn off lights, computers & monitors not in use. Avoid using the oven - use a microwave, the stove top or a toaster oven instead.
  • Turn on your kitchen and bathroom exhaust fans to get rid of hot humid air.
  • Use cool water compresses or a cool shower to lower body heat and drink plenty of fluids.
  • Use a floor or ceiling fan instead of an air conditioner. Turn fans off when you leave the room. Fans cool people with a wind chill. They do not cool the air in rooms. 
  • If you use an air conditioner, the most energy efficient temperature to set it to is 25 degrees Celcius. Shut it off when you are away for long periods. Close the doors of unused rooms to cut costs.
Balconies - Pigeons and Plants
  • If you sweep your balcony, use a dustpan to collect the dirt rather than sweeping it off the balcony onto tenants below you. 
  • To keep pigeons from roosting on your balcony, keep it free of clutter, garbage and crumbs. 
  • If you have hanging plant boxes or baskets on your balcony, make sure that they hang inside your railing so that if they fall, they don’t hurt anyone. When you water them, make sure that the water is not running onto the balcony below.
  • Ottawa’s fire department does not allow gas and charcoal barbecues on balconies or wooden decks, but you can use an electric grill. 
  • If you live on the ground floor and have a patio, your barbecue must be at least 3 feet away from the building. BBQ propane tanks must be stored outside at all times.
Air Conditioners
  • If you are installing a window air conditioner, make sure that it is well supported and cannot fall and injure someone below.
  • Drain it somewhere safe - not on people below or where it would cause damage. Most have a spot to attach a hose to drain the water into a bucket. Empty the bucket regularly.
  • Shade the air conditioner from direct sunlight
  • Change or clean the filter once a month. 
  • Unplug the air conditioner and clean condenser coils with an old toothbrush once each summer.
Smoking Safety
  • Never put cigarettes in planters or flowerpots. Potting soil catches fire easily! Planter box fires can smolder for several hours before bursting into flame. The only sign of trouble may be a thin trail of smoke and a slight odor. 
  • Never throw cigarettes from a balcony.
  • Don't drop lit cigarettes on the ground, whether on a roof deck, patio or the sidewalk outside.
  • Keep lighters, matches and cigarettes in a place children can't reach them.
Summer Noise
  • With the warm weather more people have their windows open. Please be considerate of your neighbours when sitting outside on your balcony, deck or in your yard.
  • If a neighbour or someone else in the building is making too much noise, discuss the problem with them to see if you can work it out. They may not be aware that they are being loud. If speaking to them does not solve the problem, call your Rental Officer.
  • If the noise comes from the neighbourhood call the City of Ottawa to make a complaint at 311. 
Common Areas
  • CCOC common areas (shared decks, yards, lobbies, etc.) are used by all tenants. Alcohol is not allowed in these areas.

Stay Cool in a City of Ottawa Wading Pool

Bingham, 145 Cathcart Street
Weekdays: 11:30 am - 6:30 pm
Weekends: 11:30 am - 5:30 pm
Closed Tuesdays

Dutchie's, 154 Mann Avenue
Weekdays: 11:30 am - 6:00 pm
Weekends: 11:30 am - 5:00 pm
Closed Tuesdays

McNabb, 435 Bronson Avenue 
Weekdays: 11:30 am - 6:00 pm
Weekends: 11:30 am - 5:00 pm
Closed Thursdays

Parkdale, 366 Parkdale Avenue
Weekdays: 11:30 am - 6:30 pm
Weekends:  11:30 am - 5:30 pm
Closed Thursdays

Sandy Hill, 250 Somerset Street East
Weekdays:11:00 am - 6:00 pm
Weekends: 11:00 am - 5:00 pm
Closed Thursdays

St. Luke's, 166 Frank Street
Weekdays: 11:30 am - 6:30 pm
Weekends:  11:30 am - 5:30 pm
Closed Wednesdays

Strathcona, 25 Range Road
Weekdays: 11:15 am - 6:00 pm
Weekends:  11:15 am - 5:00 pm
Closed Mondays

Office Closed - Civic Holiday

The CCOC office will be closed on Monday, August 1 for the Civic Holiday. We will re-open at 9:00 am on Tuesday, August 2.

Le bureau de CCOC sera fermé le lundi 1 août pour le jour férié. Le bureau sera ouvert à 9h00 le mardi 2 août.

Go Electronic

Make sure to follow @ccochousing on Twitter to keep up with the latest happenings around the CCOC office, at our properties, and in the community! We also post rental vacancies as they become available, so it's a great resource for anyone you know who is looking for a home.

"Like" our Facebook page at to stay up to date with CCOC news and events.

CCOC Committee Meeting Schedule

Unless otherwise specified, CCOC committees meet in the Board Room at 415 Gilmour Street (ring 808). Call 613-234-4065 ext. 0 to confirm. Note: CCOC will pay taxi fare and family care for committee members attending meetings.
Membership & Communications: No July meeting, August 2 at 6:00 pm (BBQ meeting - call the office for details)
Development Committee: July 12 at 7:00 pm, August meeting TBC
Property Management Committee: July 14 at 7:00 pm, no August meeting
Rental Committee: July 19 at 6:00 pm (potluck meeting - call the CCOC office for details), no August meeting
Finance Committee: July 20 and August 17 at 7:00 pm
Board: No July meeting, August 31 at 7:30 pm
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