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CCOC NewsNotes:
December 2016

In this issue...

NewsNotes is written and published by CCOC's Membership and Communications Department. Your comments, submissions and suggestions are welcome. The deadline for submission is the 15th of the month. 
Call Erica Webster at 613-234-4065 ext. 241 or send an email.
Click here to print or save a copy of your NewsNotes.

Debbie Barton Wins ONPHA's Outstanding Leadership Award

It is with great pleasure and pride that we share the news with you that our own Debbie Barton, Manager of CCOC’s Rental Department, was recognized with the 2016 Sybil Frenette Outstanding Leadership Award by the Ontario Non-Profit Housing Association (ONPHA) on November 5th at ONPHA’s annual gala before an audience of over 400 housing staff, volunteers and tenants from across the province.

This award is the Oscar of the Ontario housing sector – the pinnacle of recognition given only to select individuals whose energy and vision have shaped the non-profit housing sector. It recognizes Debbie’s long-term and tireless commitment to non-profit rental housing and the affordable housing community at a local, national, and international level for more than 30 years. Congratulations, Debbie! 

Coming Soon: Email Notice of Entry

Starting in December, CCOC will be sending notices of entry by email whenever possible. 

The Residential Tenancies Act says that before entering your apartment your landlord must give you 24 hours written notice of entry giving a reason as well as a time. When you contact CCOC with a maintenance request, we ask whether we have your permission to enter your home if you’re not there. If you say no, we send a notice of entry 24 hours ahead of our visit. 

Printing and delivering notices of entry uses a lot of resources: paper, car wear and tear and gas, and the cost of the staff time. With the surveys we did this spring, we know we have email for over 60% of our tenants. In order to save money, lower our greenhouse gas emissions and save paper, we will be asking 
if we have your permission to send your notice of entry by email. 

You can help CCOC and the planet by saying “yes!”

Make sure to add to your trusted contacts list so that our emails don’t end up in your junk files.

Update on the National Housing Strategy

On November 22, National Housing Day, CCOC proudly hosted the federal government's release of What We Heard, a report on the National Housing Strategy consultations. 

In the report, the government identified several overarching themes: the distinct needs of low income and vulnerable Canadians; a strong social housing sector; Indigenous housing; northern housing; affordability 
and innovative financing; sustainable housing and communities. The National Housing Strategy will be released in 2017.

For the report release, Canadian Mortgage and Housing Corporation (CHMC) held a Facebook live event with Hon. Jean-Yves Duclos, Minister of Families, Children and Social Development that took place at CCOC’s 464 Metcalfe meeting room. In the live conversation, Minister Duclos spoke about the report, and answered questions from across Canada. You can view a recording of the live event on CMHC's Facebook.
The Honourable Minister Jean-Yves Duclos and CMHC President Evan Siddall

We're hiring! Maintenance Manager and
Rental Officer

Maintenance Manager

Centretown Citizens Ottawa Corporation (CCOC) is looking for a dynamic team leader, committed to the highest level of customer service and dedicated to maintaining high-quality affordable homes for low and modest income people. 

The Maintenance Manager ensures the highest quality of customer service for CCOC tenants, is responsible for monitoring the condition of all properties, and ensuring that all maintenance work is appropriately planned and coordinated.  This is accomplished by supervising and coordinating the activities and workload of the maintenance staff and addressing and resolving tenant issues and emergencies.

The application deadline is December 20, 2016 at 1:00 pm

Rental Officer

CCOC is looking for a fluently bilingual (English and French) individual who is committed to a high standard of customer service. The Rental Officer works as part of a team with responsibility for coordinating the ongoing leasing of assigned buildings, manages tenant related matters, administers associated rental activities, provides liaison with custodians, The Registry and other community partners.

The application deadline is December 5, 2016 at 5:00 pm

To learn more, visit

Seasonal Giving and Receiving

For those who can give a helping hand: donations of time, money, food, warm winter clothing are needed. If you can help, contact the centre of your choice for more information. 

For those who need a helping hand: here is a list of holiday dinners. It is a good idea to phone ahead to get all of the necessary information. You can also call 211 for more services.

The Ottawa Mission, 613-234-1144         
35 Waller Street
Sunday, December 18, 11:30 am to 5:00 pm

Operation Big Turkey       
Jack Purcell Community Centre, 613-564-1050
320 Jack Purcell Lane
Saturday, December 24, 3:30 pm - 6:30 pm 

Overbrook Community Centre, 613-742-5147
33 Quill Street
Saturday, December 24, 2:00 - 4:00 pm

Carlington Recreational Centre, (613) 798-8919               
1520 Caldwell Avenue 
Saturday, December 24, 3:30PM - 5:30PM 

Carleton Tavern*, 613-728-7582
223 Armstrong Street
Friday, December 25, 11:00 am to 3:00 pm
* tavern not wheelchair accessible
Vegetarian option available
Rides and deliveries available - call or email to schedule.

Knox Church, 613-235-1636
120 Lisgar Street
Friday, December 25, doors at 1:00 pm
* 2 sittings - 3:00 pm and 5:00 pm

Please keep the windows closed in winter

If your apartment gets too hot during the winter months, try setting your thermostat to a lower temperature.  

Every winter CCOC gets calls for burst pipes. People open windows in their apartment or in the laundry room for fresh air or to cool things down. If pipes run near the open windows or if the window is left open too long, the pipes will freeze and burst. This floods the apartment or laundry room and usually any apartments below. When this happens, the tenant is responsible for damages and will be billed for repairs.

If you don’t have a thermostat to control your heat, or it doesn’t seem to work, call the maintenance department at 613-234-4065, ext. 707 for help.

Want a CCOC Calendar? 

The 2017 CCOC calendar and tenant handbook is hot off the presses!

If you would like a copy, please send your name and mailing address to Erica at or call 613-234-4065 ext. 241

CCOC Office Closed for the Holidays
Fermetures du bureau pendant le temps des fêtes

Friday, December 23 (noon)
Monday, December 26
Tuesday, December 27
Monday, January 2
vendredi le 23 décembre (après-midi)
lundi le 26 décembre
mardi le 27 décembre
lundi le 2 janvier

Celebrate the Holiday Season in Your Building

Organize a seasonal tenant gathering or decorate the lobby and other common areas in your building. CCOC has decorations you can borrow. We can also help fund tenant-run holiday activities. For more information, to reserve decorations, or to discuss ideas, call Natalia at 613-234-4065 ext 243.

CCOC plants a tree (again)!

CCOC planted our first tree in Dundonald Park in 1999, to celebrate our 25-year anniversary. Unfortunately, that tree was a purple ash, and died as a result of wood-boring beetles. We wanted to keep the CCOC legacy alive! Some CCOCers attended a small dedication for the new (maple) tree we planted in the park on the evening of Thursday, November 17. 

CCOC's Executive Director Ray Sullivan dedicated the new tree to Abe Feinstein, a former CCOC Board member who was receiving the Order of Ottawa that day, as well as Janet Kosmack, who planted the first tree in 1999. 

CCOC Committee Meeting Schedule

Unless otherwise specified, CCOC committees meet in the Board Room at 415 Gilmour Street (ring 808). Call 613-234-4065 ext. 0 to confirm. Note: CCOC will pay taxi fare and family care for committee members attending meetings.
Membership & Communications: December 6 at 6:00 pm (potluck meeting, call the office for details) and January 3 at 7:00 pm
Development Committee: December 13 and January 10 at 7:00 pm
Property Management Committee: December 8 and January 12 at 7:00 pm
Rental Committee: December 15 at 6:00pm (potluck meeting, call the office for details) and January 17 at 7:00 pm
Finance Committee: Guests at Property Management Committee on December 8 at 7:00 pm, regular meeting January 19 at 7:00 pm
Board: December 21 and January 25 at 7:30 pm
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