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Patient Experience in England

Thousands of reports are published every year on patient experience in the NHS, by government bodies, patient voice organisations, health charities and academic institutions.   

Our annual Patient Experience in England report cuts through the bewildering mountain of evidence, summarising a year's worth of patient experience surveys, and drawing out key themes from wider research.

The "state of patient experience" overview this year shows that: 
•    Some patients are more equal than others.  The NHS offers universal health coverage but some groups do not get the access they need. 
•    Online patient feedback can build community - if healthcare professionals respond appropriately.
•    Patient and public involvement in research is good in parts.  There is not yet a consensus about the need for, and benefits of, involvement.
•    Public funding for patient voice is declining, and drug companies are moving in to fill the gap.

The report also looks at "learning from deaths", and finds that culture is impeding progress.  And it covers the deepening crisis in social care.

"Improving patient experience is a key aim for the NHS" says Professor Debra Jackson in her foreword to the report.  "In my nursing career, I have seen how the unique patient perspective can reveal things that we can miss in the rush and busyness of providing care.  The Patient Experience Library represents a realistic strategy to help health service staff gain insights into patient experiences and concerns."

You can download the report via our website.
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Free resources

Not a subscriber to the Patient Experience Library?  Don't worry - you can still get lots of free stuff from our website!  

Our quarterly Patient Experience magazine carries insightful comment from a range of contributors, as well as our top picks of recent reports on patient experience and patient/public involvement. 

Patient Experience in England is our annual overview of the evidence base, drawing on surveys and research from government bodies, health charities and academic institutions.  The evidence is broken down into manageable chunks, and research findings are grouped under key themes for ease of understanding. 

You can browse our Knowledge Maps to see how patient experience is being reported in your area.  

And if you want to wear your patient experience heart on your sleeve, you can download and print our posters and stick them on your wall.  Better still, post them to the Chief Executive of your local NHS Trust!
Do you know of a stand-out report on patient experience that people in CCG's, PALS teams and local Healthwatch should be reading?  If you do, and you'd like to see it featured in this newsletter, let us know! 
The Patient Experience Library offers unparalleled access to patient insight and experience with over 50,000 documents, including...
  • Patient experience reports from health and care charities and think tanks
  • Guidance on matters such as patient-centred commissioning
  • CQC inspection reports and patient survey results
  • All the reports from the local Healthwatch network
  • Quality Accounts from health service providers
  • Valuable archive materials from bodies such as LINk and the NHS Institute
For details of free services, pay as you go services and subscriptions, click here.
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