Legal information services:
what works for whom and when?
Sarah Randell, November 2018
The aim of this literature scan was to locate and summarise the available research evidence on legal information services. The Foundation identified 69 studies published between 2013 and 2018. We also examined 34 legal service organisations in Australia, New Zealand and Canada, analysing the channels they use to reach their audience.
Three key themes of effectiveness, barriers and innovation and technology emerged from the scan of literature, which are outlined in the report.