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Welcome to February’s edition of View from the Chair! I hope that you are all finding that staff absences have improved this month, with cases dropping in the local community, and that you have all managed to keep safe and stay well.
The LPC met virtually again this month and has decided to stay with this format until the spring in the hope that the COVID picture continues to improve.Whilst meeting virtually isn’t the same, we are still managing to cover a lot in our agendas and this month was no exception.
We had a presentation from Amin Mitha (Acting Deputy Director of Primary Care – Medicines Optimisation, Staffs and Stoke CCG) about the work they are doing. This led to a brief discussion about portfolio working and how this may help all the different sectors of pharmacy that are facing workforce pressures. Peter and I will keep working on this locally – nothing will change overnight!
It was also nice to have Andy Pickard at the LPC meeting again who gave us an update on local NHS matters. Amongst other things, he reminded us of the contractual easements announced towards the end of last year for the 2021/22 year. These include the removal of the requirement for a national and local audit as well as the Community Pharmacy Patient Questionnaire (CPPQ) being dropped for another year.
GP CPCS is still going well across South Staffordshire. Simon is working hard to ensure this continues to build across our patch and dealing with any teething issues as they arise. He is being supported in East Staffordshire by a new implementation lead who we have been able to recruit thanks to integration funding provided by NHS Midlands Area Team. We are looking to use more of this funding to support GP CPCS and DMS development across the rest of our area.
Before I hand over to my co-writer for this month, I just wanted to remind you all that the window for claiming for this year’s PQS is now open. You have until 11.59pm on 2nd March to submit your claim for PQS payment. Although you have until 2nd March to make your claim you have until 31st March to complete the work and 30th June to collate the evidence; you can find more guidance on the PSNC website.
I hope you all have a good rest of the month.
I’m Alison Crompton. I am Superintendent Pharmacist of PCT Healthcare (Peak Pharmacy) and I am an AIM representative on the LPC.
As Lucy has mentioned, we have until the end of Wednesday 2nd March to submit our declarations for this year’s PQS.
We also have opportunities to deliver new services – like the Hypertension Case Finding Service –  as well as the welcome news that more and more GP practices are beginning to refer patients through GP-CPCS.
With new activity comes new challenges and the need to keep your eyes peeled on PharmOutcomes, NHS e-mails and any other e-mails your pharmacy may use.
All this while dealing with the ‘day job’ of our core dispensing roles, assisting patients with their queries and answering the ever-ringing telephone. It’s no mean feat keeping all those plates spinning. So, now more than ever we need to take care of our colleagues and ourselves, and work together with other local pharmacies. We’re all in this together after all.
The ‘Connected Pharmacy’ workshops next month will provide a way of getting to know other nearby pharmacy teams to explore ways in which we can support each other.
There’s also further mental health training, led by The Samaritans, coming up soon too.
And don’t forget the NHS staff mental health and wellbeing hubs are available for confidential advice and support. The Staffordshire and Stoke Hub details can be found here Staff Psychological Wellbeing Hub - Together We're Better (
No-one should feel they are alone. Support and advice from your peers and professionals is only a phone call, e-mail or click away.

Pharmacy Advice Audit 2022: Deadline extended

PSNC have just announced an extended period in which contractors can complete PSNC’s 2022 Pharmacy Advice Audit. We would like to thank those pharmacies who have already taken part in the audit, the more pharmacy teams that do so, the stronger our evidence base will be.
After you have completed the audit, please submit your data via PharmOutcomes by no later than 23.59 on Monday 28th February 2022.  
Full details and resources are available from: 
Along with PSNC, your LPC has migrated to a new, upgraded website!

You will find much of the familiar content, and hopefully this appears in a more user-friendly format with clearer menus and navigation. We'll be updating this regularly - particularly as over the next few months there are a number of events and workshops being planned - see the articles further down this update!

If you haven't already, sign up to receive our News Updates and other notifications using the form at the foot of the page, and we'll use these also to highlight new features and content.

Finally - let us know what you think - complete the quick survey on our launch story page when you've had a browse...

For Pharmacists, Technicians and teams in ALL sectors in Staffordshire and Stoke-on-Trent
This is a new initiative called Connected Pharmacy. This initiative will be able to give you a chance to meet, train and work with your peers in all pharmacy sectors on topics of common interest.  

In 2016, the NHS and local government came together in 44 areas across England to develop proposals to improve health and care. They formed new partnerships – Sustainability and Transformation Partnerships (STPs) – to run services in a more coordinated way, to agree system-wide priorities, and to plan collectively how to improve peoples’ day-to-day health.

STPs have subsequently evolved into 42 Integrated Care Systems (ICS), a new form of even closer collaboration between the NHS and local government; the Staffordshire and Stoke-on-Trent ICS will operate in "shadow" form from 1st April until it becomes operational from 1st July 2022.

Community pharmacy will gradually become part of the Staffordshire and Stoke-on-Trent ICS, with more connectivity than ever before and common priorities to support our patients. This is your chance to be part of it. The Connected Pharmacy programme has successfully taken place in other areas of the Midlands (cohort 1); the second Midlands cohort includes Staffordshire and Stoke-on-Trent area. 
Watch this video to find out more...and listen to what pharmacy colleagues say about Connected Pharmacy following Cohort 1...

Introduction to the Connected Pharmacy programme

Unlocking and integrating pharmacy networks across the Midlands

The world of pharmacy is in the middle of the biggest transformation of the NHS ever.  Amidst turbulence and uncertainty lies opportunity and innovation. For the first time we have the opportunity to connect and integrate pharmacists across systems, to serve patients more affectively. Take advantage of a fully funded NHS England developmental program to help you to manage conflicting priorities and connect with others in support of better patient outcomes. 

You will learn to : 

  • Understand how the new NHS priorities relate into your current daily activities; 
  • Connecting Pharmacy teams across interfaces to provide seamless care; 
  • Create protected time/headspace to highlight and address real challenges in your day to day work; 
  • Building personal and team resilience through local connections and networks; 
  • Improve your work/life balance whilst delivering a modern pharmacy service; 
  • Improve your communication and influencing skills and techniques in line with GPHC competency framework. 

The programme is a series of three sessions – with a launch date on 1st March and two workshops (see below for dates). The Launch is for one evening date followed by the workshops which are flexible and so you have two dates to choose from for workshop 1 and workshop 2 

We are really keen for as many of you to come as possible and will be sending the invitations out to our community pharmacies, CCGs, practices, PCN and hospital colleagues. 

Dates for Stoke and Staffordshire 

  • Launch – 1st March 7-8pm 
  • Workshop 1 –15th March or 29th March 
  • Workshop 2 – 6th April or 27th April 

To register for the launch and workshops please click on the link or button below

Listening Skills & Emotional Health Training


South Staffordshire LPC want to support the health and wellbeing of their teams. As many pharmacy teams work very much in isolation from colleagues both within and outside of their organisation, the potential for significant impact on team members’ mental wellbeing is high.
Funding has been provided by the Local Professional Network (LPN) for Shropshire and Staffordshire for pharmacists and their team members to undertake the Listening Skills & Emotional Health Training workshop, provided by Samaritans. Whilst other resources are available to support better mental health and wellbeing (eg Pharmacist Support, or Looking After You Too which is available to all primary care staff) LPCs felt that specific support would not just benefit individuals concerned but the whole pharmacy team.

Pre course information
• Digital delivery platform: Zoom
• Course duration: 1 Session – 2 ½ hours
• Pre-course preparation: Please ensure you have:
– Strong internet connection to enable effective interaction in this format
– Access to a quiet area
– Ideally access to headsets with a microphone to exclude external noise interruption
• Course resources:
– The Listening Wheel handout
– Emotional Health Scale handout
At the end of this course attendees will be able to:
• Understand the Emotional Health Scale
• Consider personal resilience
• Use effective listening tools and techniques to acknowledge difficult feelings and circumstances
Course topics
• Introductions and understanding the context/types of conversations found challenging
• Samaritans emotional health scale and resilience – apply this to the context, how do challenging conversations affect delegate emotional health in the moment and later
• Introduce Samaritans listening wheel and skills around listening and asking open questions
• Techniques around discussions with people with mental health difficulties and suicidal feelings
• Short skills practice
• Summary of learning
• Further reflections on the emotional health scale

Please make your booking request via the booking form on the LPC website by clicking the button below; we do ask that if you commit to making a booking, then please ensure that you make every effort to attend or contact us to cancel your place at the earliest opportunity, thank you.


Optimising the care of people with respiratory disease

9th March 2022 19:00 (Registration & Hot Buffet from 18:15)

Moat House Hotel, Lower Penkridge Road, Acton Trussell, Stafford ST17 0RJ

The LPC is working with Chiesi Pharma to provide educational support to all pharmacists and registered technicians in optimising the care of respiratory patients, and to this end we are holding a joint event for pharmacists and technicians from all sectors on Wednesday 9th March 2022 at The Moat House Hotel, Lower Penkridge Road, Acton Trussell, Stafford


Welcome, Registration & Hot Buffet from 18:15

Main meeting from 19:00

  • Opening Remarks – Peter Prokopa, Chief Officer – South Staffordshire LPC
  • Product update – Jude Howell, Respiratory Specialist, Chiesi Ltd
  • Optimising the care of people with respiratory disease and how pharmacy professionals can contribute – Victoria Campbell, Respiratory Nurse Specialist, Midlands Partneship Foundation Trust
  • Q&A
  • Close

To reserve your place, please contact Jude Howell directly: Email: Mobile: +447585985391 

This meeting is organised and funded by Chiesi Limited
This meeting contains promotional content
Prescribing information is available at this meeting

GP-CPCS Figures Continue to Climb
Nationally and locally referral figures seem to have slowed a little. In South Staffs we saw 429 referrals in January, which was a reduction on the previous month. 
92 referrals were dropped and no payment claimed. Of these 37 referrals were uncontactable, some patients said they had gone elsewhere when contacted, and some were test or duplicate referrals.
However a lot were referrals which should not have been dropped, but accepted and completed e.g. 
  • "The referral was dropped because when we spoke to the patient we advised them to go to their GP"This should have been accepted and completed as 'signposted to GP.
  • "When we spoke to the patient they only needed some advice". ​Again this should have been accepted and completed as 'advice given'
  • "The patient is too old for the UTI service". ​Accept the CPCS, speak to the patient and give them some general symptomatic advice, then advise them you will be referring them back to the practice. Then ring the practice and complete the referral as 'urgent referral to GP.'
This next one is an important one to understand
  • "Unable to offer service as we have a locum in". ​That in itself is not a valid reason to not provide the service. The CPCS service can be provide by any and all pharmacists, and needs to be accepted. However, if after speaking to the patient, they need to be referred to a pharmacy led PGD service, and the duty pharmacist cannot provide it, then they do a 'warm handover' to another pharmacist in another pharmacy who can help. And they claim the fee. It's no different to referring a patient back to the GP or onward to a dentist, physio, optician, or other healthcare setting.
If you have noticed the number of referrals drop why not ask the local practice if there are any problems and how you can work together to help local patients. There will be an increasing focus on practices to deliver referrals, and if we can get this well embedded, future services such as hypertension, smoking cessation, sexual health and others will be easier to launch.
Pharmaceutical Needs Assessment 2022 - Contractor Questionnaire and Patient Survey
Pharmacy Contractor Questionnaire
Staffordshire Health and Wellbeing Board are in the process of working on the Pharmaceutical Needs Assessment (PNA) 2022, in co-operation with your LPC. Thanks to those of you who have completed the pharmacy questionnaire on PharmOutcomes which is provided in order to ensure that all contractors have the opportunity to update services provided, facilities etc. prior to publication of the draft PNA for consultation.
Note that Core and Supplementary Opening Hours information will be provided by NHS England and NHS Improvement.
Please can every contractor complete the survey (found under the Services tab) ONCE ONLY for each pharmacy premises; multiple pharmacies PLEASE discuss with your line manager prior to completing, many thanks!
The survey should completed by close of play on Monday 28th February 2022

Patient & Public Survey
The Health and Wellbeing Board will also be seeking patient and public feedback on pharmacy services ahead of producing the draft PNA; they are working alongside Healthwatch Staffordshire to seek feedback via a public survey which will launch on 1st February 2022, and also closes on 28th February.
Please encourage patients, carers and public to complete the survey; you can download a copy of a p[oster to display in your pharmacy below; this includes a QR code for individuals to link directly to the online survey, and we hope to have a printer-friendly version of the survey available for anyone who is unable to complete the survey online.
Download a copy of the PNA Public Survey Poster
REMINDER - CPCS IT deadline approaching:
Have you confirmed your choice of system?

The national procurement of IT support for the Community Pharmacist Consultation Service (CPCS), will cease at the end of March 2022.

It is therefore vital that community pharmacy contractors that want to continue providing CPCS, confirm their choice of CPCS IT system during February 2022 at the latest. Failure to do so could impact referrals and service continuity.

Note, those contractors who choose to stay with their current IT provider still need to confirm this.

The verified CPCS IT system suppliers are:

Supplier Validation status*
Cegedim Anticipated to be validated prior to April 1st 2022
PharmOutcomes Validated
Positive Solutions Anticipated to be validated on or after April 1st 2022
Sonar Informatics Validated

*Some suppliers have a solution which is already validated and available whilst others are working towards readiness or planning to get ready on or after 1st April 2022. Some suppliers’ solutions will only work as part of a Patient Medication Record (PMR) system.

The NHSE&I CPCS IT Provider ‘Switching/confirming guide’ explains the options are:

  1. Switch to another CPCS IT provider (you must inform them well in advance so they can confirm the switch has been successful); or
  2. Stay with existing CPCS IT provider (you must notify them so they can confirm a new service agreement with you) - for South Staffs contractors, this is PharmOutcomes - simply click the orange button "sign up now" on the bottom right-hand side of thier sign-in screen (see the image below)

Other resources are also available to support contractors to make the transition to the provider pays model:

Read more about  CPCS IT support

Local Payments on your FP34
There have been over the past year or so a number of requests for clarification about payments for local services made through the Local Payments section of contractors FP34; whilst some of these have been related to discrepancies between claims generated on PharmOutcomes and the amounts paid via the FP34, some have also been related to the various "local schemes" referred to on the FP34.
We have today received clarification from NHS England & NHS Improvement on these:

With regards to the local payments, these are aligned to the those described in the Drug Tariff;

Payment information | NHSBSA
  • Extended Care - LS6
  • Emergency Supply - LS7
  • Palliative Care - LS10
If any contractor believes that they have identified discrepancies for payments for any services managed through PharmOutcomes and paid via the FP34 through the Local Schemes section should in the first instance contact the LPC and we will escalate through NHSE&I on your behalf. 
Copyright © 2022 South Staffordshire Local Pharmaceutical Committee, All rights reserved.

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