Community Pharmacy Consultation Service - Updated "Annex C" for Stafordshire & Stoke-on-Trent
Following feedback from LPCs and some contractors, Andy Pickard (NHS England Pharmacy Advisor) has spoken to NHS111 and DoS leads to ensure there is a clear pathway that pharmacists can use if they need to refer patients back into GPOOH or IUC. As a result, an updated Annex C has been issued to reflect the new process, which should mean that calls are dealt with swiftly.
The updated Annex C document was emailed yesterday by NHSE&I to all community pharmacy contractors’ shared NHS.net mailboxes.
PSNC Update on Learnings from the first four weeks of CPCS
PSNC has today published two new briefings offering further support for pharmacy contractors and LPCs with the NHS Community Pharmacist Consultation Service (CPCS).
More than 85% of community pharmacies have already signed up for CPCS which has had a positive start so far, but unsurprisingly a number of new questions are coming up now that the service is up and running.
The new briefings are based on some of these questions and on early feedback and learnings about the service from contractors and LPCs.
The feedback from contractors and LPCs is being considered by the cross-sector Urgent Care Delivery and Implementation Group (UCDIG) on an ongoing basis.
The UCDIG was set up by PSNC and NHS England and NHS Improvement (NHSE&I) to support rollout of CPCS. It includes representatives from the NHS, the Department of Health and Social Care (DHSC), pharmacy contractors and the National Pharmacy Association (NPA).
Download the conractor briefing below:
PSNC Briefing 057/19: NHS CPCS – Early learnings and tips for contractors
Reminder - CPCS Problems
We know with any new service that there can be teething troubles...and colleagues within the LPC and beyond tell us CPCS is no different. So, if you are registered to provide CPCS and have encountered ANY problem in providing the service, PLEASE LET US KNOW using the form on our website at:
Please though keep the nature of these to examples that can be prevented in the future - we don't need to hear about patients not turning up at the pharmacy! An example might be - being unable to refer a patient back to NHS111 using the info on the local "Annex C" document.
We'll collate these and pass them to PSNC without your details - if in doubt, report it!