Not sure? Here's what previous workshop participants said...
- "Thanks, this was really helpful and enjoyable. I feel more confident to deal with these difficult situations, and being able to help customers. Talking to the other participants and discussing their experiences has been really useful."
- "Tools to steer conversations and allow me to make a big difference instead of feeling a bit lost!"
- "Good opportunities and I felt listened to after a hard day at the office"
- "Good to share ideas, apps etc and the role play at he end helped to put some of the phrases into use."
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