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Dear IPTL Fan:

Further to the announcement made about the change in player lineup owing to the absence of a couple of star players in this year’s India leg of the IPTL tournament, the Organizers have revised the pricing of the tickets as a thank you gesture to IPTL fans for their support. Given that you have already purchased tickets, please see below for three alternatives available to you

http://www.kyazoonga.com/RefundExchange

Please note that the deadline for making the selection is December 8, 2016, 23:59 IST after which, any customer who hasn’t chosen an option will be retained in the same category and the difference in ticket amount refunded by default.

For your reference, the available options are:

1. Upgrade Category & Pay/Refund Difference in Ticket amount: You can choose to upgrade from a Courtside Seat to a Baseline Seat or On-Court Premium Seat or you could change your Baseline Seat to an On-Court Premium Seat and pay the difference in the price or get a refund of the difference in Ticket amount, whichever is applicable

2. Retain Category & Refund Difference in Ticket amount: This is the Default option where you will retain the same category of tickets that you have purchased and the difference in ticket amount will be refunded back to you.

3. Cancel Tickets and Get Refund of the Ticket amount: If you would like to cancel your booking altogether, then you can choose this option and get a refund of the ticket amount.

We will begin processing refunds on Monday, December 12, 2016. Once processed, your refunds will reflect in your card/bank accounts within 7-10 business days.

Thank you again for your patience and please stay tuned to the Kyazoonga website customer update section for further details on this.

Sincerely,

Kyazoonga Customer Support Team
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Our mailing address is:
customerservice@kyazoonga.com

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