13 August 2021

In this issue:

  • Climate literacy training for local councils
  • Contact NHS 111
  • NALC Star Council Awards 2021
  • Don't lose your voice
  • Don't be fooled by doorstep traders
  • Cornwall needs you now
  • Phone a friend
  • Important support

Climate literacy training for local councils

As part of our commitment to help Cornwall become carbon neutral, we are making our bespoke online climate literacy training course available to local Councils.

We initially developed the course for our Council employees and Members. We think local councils will be able to benefit from it as well, to support your own efforts in helping Cornwall respond to the Climate Emergency.

We are offering two free sign-ons for one year for each local council to undertake the training on our Learning Hub. The accounts can be for councillors, clerks or officers.

Learning Hub accounts also provide access to our other online training including: Equality and Diversity Awareness; Information Governance; Human Rights; Safeguarding; Cyber Security; and Workplace Health and Safety.

If your council would like to take up this offer, please contact our Learning and Development Team by email:

You will need to provide the names and email addresses of the people who will be given Learning Hub accounts.

If any of the free local council accounts remain available after the end of October, we will offer them to community climate action groups, on a first-come-first-served basis.

Contact NHS 111

Our local ambulance service is experiencing very high levels of demand. You can help free up the emergency services for those most in need by choosing well when you need medical treatment.

Please only call 999 in a life-threatening emergency.

If you need medical help for something that’s not life-threatening, call 111 any time to find out where you should go and when. Don’t just turn up at a hospital, as you may be directed elsewhere.

Need advice and treatment for a minor illness? Ask a pharmacist for advice. They’re experts in treating minor health issues like colds, stomach upsets, aches and pains.

Take a look at the Choose well page on NHS Kernow Clinical Commissioning Group’s website for more information on accessing local medical services.

As local Councils, please share this important information with your residents and local communities. 

NALC Star Council Awards 2021

We are proud to hear that a local clerk and a local council have been shortlisted in this year’s Star Council Awards.  The awards recognise the positive contribution made by local councils to their communities.

Vote for your Council of the Year

Looe Town Council has been shortlisted for the Council of the Year award for the way they responded to the challenges of COVID pandemic by establishing support networks and volunteers and setting up the Looe Community Cupboard to ensure essentials were provided to those who needed it.

To cast your vote for Looe Town Council as Council of the Year please visit the Star Council Awards Council of the Year area of the NALC website. 

Clerk of the Year

Samantha Hughes, Camborne Town Council Clerk is a finalist in the Clerk of the Year category.  Sam took up the role as an interim clerk to cover the sick leave and was ‘steering the ship’ during some of the most uncertain and unprecedented times the town council had ever seen. 

You can find out more about Sam and the awards on the Star Council awards pages of the NALC website.

Don't lose your voice

We’re asking residents in Cornwall to make sure their electoral registration details are up to date so their voices can be heard and we would appreciate your help to share this information with your residents and local communities. 

The annual household canvass ensures that Cornwall Council can keep the electoral register up to date, identifying any residents who are not registered to vote so that they can be encouraged to do so.

It’s important that residents look out for our voter registration messages so we can make sure we have the right details on the electoral register for every address in Cornwall. To make sure you are able to have your say at elections and other polls, simply follow the instructions sent to you. After a successful trial last year, we will be contacting some households by email instead of sending a paper form in the post. If you get one of these emails, please respond to it, even if it is to tell us you’ve moved.

If you’re not currently registered, your name will not appear in the messages we send. If you want to register, the easiest way is online via, or we’ll send you information explaining how to do this in the post.

People who have moved recently are particularly encouraged to look out for the voter registration messages from Cornwall Council and to check the details carefully.

Residents who have any questions about registering to vote can contact their local registration team at 0300 123 1115.

Don't be fooled by doorstep traders

We need your help to advise homeowners within your local community to be on their guard against home maintenance firms who are currently calling door to door looking for work.

The warning comes as our Trading Standards team has received reports of a number of different firms operating across Cornwall, all of whom have caused concerns about over-charging, aggressive behaviour and fake props, such as rotten timber supposedly found in the roof.

Their tactics will include using Cornwall or Plymouth addresses to make themselves seem local, using professional looking, sign-written vans, claiming to have been referred by a friend or neighbour or to be working in the area.

The advice from Trading Standards is clear. NEVER deal with anyone who calls at your home without a prior invitation – no matter how keen you are to have work done and no matter how convincing the tradesmen sound.

Cornwall needs you now

We’re looking for both experienced care workers and those new to the profession to take up a range of full and part-time vacancies in the social care sector. If you, or someone you know, would like to make a difference in your community, take a look at the Proud to Care Cornwall website.

Our Cornwall Needs You Now campaign is encouraging people of all ages and backgrounds with empathy and a caring nature to work in our social care settings.

Permanent and temporary vacancies are available to for:

  • School or college leavers and other new recruits
  • Those re-entering social care after a break
  • People from different professions with transferrable skills who are looking for a career change
  • Those looking for a job with flexible hours to fit around their other commitments

Candidates will be supported to identify available opportunities and find their ideal job match. Full training will be given to those new to the sector, with PPE provided by employers.

Cornwall’s contracted care providers pay the Foundation Living Wage, alongside other benefits. They are committed to helping people achieve a long-term career in health and social care.

Phone a friend

Loneliness and isolation can have a huge impact on our mental wellbeing.
That’s why we’ve launched our new campaign to get people across Cornwall to #PhoneAFriend.

We’re challenging everyone to pick up the phone and call someone:

  • An old schoolmate
  • A relative
  • A friend from work
  • Anyone who might be lonely

We know lots of us are missing the social aspect of being in the office. So this is the perfect time to renew some of those work friendships with a call.
If you’re on social media, why not post about taking the challenge? Make the call. Then write a social media post with the hashtag #PhoneAFriend and challenge three other friends to do the same.

Don’t worry if you’re not on social media. You can still take part by simply picking up the phone and giving someone a call.

Important support

For vaccine questions, please email or visit the NHS Kernow Clinical Commissioning Group’s website

Please send all other coronavirus related enquiries or issues to Cornwall Council’s dedicated email address Residents can also ring 0300 1231 118 for any COVID-19 related queries.

You can see the latest COVID-19 data for Cornwall and the Isles of Scilly on Cornwall Council’s website.

Cornwall Council has a dedicated telephone line 0300 1234 334 specifically for residents who are in the clinically extremely vulnerable group. 

Find out more about Cornwall Association of Local Councils at or email

Anyone who needs help can request a volunteer by ringing Volunteer Cornwall on 01872 266988 or emailing

Community volunteers can register with Volunteer Cornwall on their website or by emailing Volunteer Cornwall will match people who ring up needing help with the community volunteers in their local area – or, if they have more complex needs, with specialist services.

Support for those living with domestic abuse is available from Safer Futures. People can make a referral online, email or ring 0300 777 4777. There is also refuge and support via the Cornwall Refuge Trust website and their 24 hour helpline 01872 225629.

There’s information about support for those facing hardship or redundancy, including help with food, benefits and council tax, on the Do you need a helping hand? page on Cornwall Council’s website.

Find out more about the support available for businesses here: Support for businesses and Growth Hub.

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