MAY 2020
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Shopping service for isolating seniors

We have seen a lot of examples of creative and novel responses to the COVID-19 challenges. Necessity is indeed the mother of invention in the current situation.
Our own organisation has been forced and inspired to come up with new ways of doing things to adapt to the changes. One of these examples is our new shopping service for local seniors.
Our Home Services team wanted to help its senior clients who were following the Government's request and self-isolating at home. They are now providing a shopping service for essential groceries and medications so people over 65 years of age don't have to leave home and risk a trip to the shops.
The service has been popular and provided a lifeline for many people during this time. To show her appreciation, one client gifted a bunch of homegrown roses to our staff member when she delivered her groceries. It is a reminder of how important simple things, like being able to safely get your weekly groceries and important medications, are for people who don't always have easy access to services, transport and nearby family.
We will continue to provide the service while the self-isolation measures are in place. To find out more about the shopping service, phone us on 1300 882 764.

COVID-19 hotline

Do you have a COVID-19 question?

Good news, there is now a Darling Downs Health COVID-19 coronavirus hotline. Just phone 1800 490 468 to speak with one of the hotline team, seven days a week, 6am to 6pm.

You can also visit the website:

Hill Street renovations

Renovations at our Hill Street disability hub are underway.

This is an exciting development for our disability support services. The renovated hub will include improved amenities, better designed spaces for group and individual activities, and be an overall more inviting venue for our daily support program. The works are planned for completion by July.

Flu vaccine now available

The government-funded flu vaccine is now available. If you are:

A child under 5 years of age, or an infant aged over 6 months
An adult aged 65 years or older
An Aboriginal or Torres Strait Islander (aged 6 months or older)
Have a medical condition which increases your risk of flu complications (aged 6 months or older)

If you are eligible for a free vaccine you should always call ahead to your GP or pharmacy to ensure they have adequate supply. All Queenslanders are encouraged to get the flu vaccine as it's the best protection against the flu.

Wonders of technology

Technology can be a wonderful thing.

That is what many of our 75 disability clients have come to realise. When their regular group activities were cancelled due to the COVID-19 lockdown, our support staff stepped in and created daily Zoom catch-ups so they could stay connected with eachother despite self-isolating in their own homes. The online chats have been a lot of fun thanks to the activities and challenges set by our support staff. Nothing can replace face-to-face connection, but in the meantime this is the next best thing.

Garden relief

We're staying at home to help flatten the curve and people everywhere are finding ways to stay positive, keep active and beat boredom.

Many people, including our staff, are turning to their own patch of the outdoors be it the garden, vege patch or balcony. Gardening is a great form of exercise, improves our mood, relieves stress and gets us outdoors in the fresh air and sunshine. Our staff are sharing photos from their favourite outdoor spot on our Facebook page. Why not join in and share your photos too? Visit our Facebook page here

CEO's Comment

Penny Hamilton, Chief Executive

YellowBridge’s primary response to the COVID-19 pandemic has been to continue to service the immediate needs of our clients while safeguarding the safety and wellbeing of our clients and those of our staff delivering the front line services.

Australia is receiving good news this week with the reduced number of COVID-19 cases being identified, an increasing testing regime being planned to contain future outbreaks and a start of the lifting of some restrictions. One step closer due to the responsible actions of all Australians.
COVID-19 has necessitated many changes in our delivery focussing on heightened infection control and keeping our clients informed every step of the way.  Both our staff and clients have embraced the new way of delivering support, which has also revealed some opportunities which we will take forward when things return to ‘normal’.
YellowBridge has increased our services to seniors in the form of grocery shopping and picking up prescriptions from their preferred chemists. Our staff are enjoying providing this essential service and also looking forward to the time when the client can accompany them on these expeditions.
As well as having a front line staff, the YellowBridge support staff have been working from home for the past five weeks.  Whilst we have always had the facility for remote access, this is the first time it has been tested to its full capacity with very pleasing results. Using the online portals to talk to each other and our clients has been a great learning during the lockdown and one which will also be useful in the future.
Being members of our Toowoomba community, our thoughts are with the businesses experiencing a downturn during this pandemic and for people who found themselves temporarily unemployed, including some of our own staff. We have always been a strong advocate of shop locally and continue to do so fervently. Like all you, YellowBridge is weathering the storm and is grateful for the safety and wellbeing of our people.

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E: P: 07 4639 3821

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