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HCASA News and events

HCASA Annual General Meeting - Save the Date

HCASA Board Nominations

SA Health Consumer Feedback & Complaints Strategic Framework Stage 2: Principles Survey

Professional Consumer Engagement Training

Consumer Advocate Badges
HCASA Training 

HCASA presents IAP2: Foundations in Public Participation

Final Introduction to Consumer Advocacy Training for 2019

LAST CHANCE - Consumer Advocacy Course - Weekends and Weeknight sessions

Tailored Training Options
Consumer Advocate Vacancies 

CEIH: Statewide Palliative Care Clinical Network Steering Committee

CEIH: Statewide Urgent Care Clinical Network Steering Committee
Have your say 

South Australian Aboriginal Engagement Reform 2019 - 2020

CHF -  Social prescribing: Enhancing Consumer Activation and Self-Care

My Health Record - Consumer Resources Feedback 
Upcoming events

National Child Protection Week 2019

R U OK Day Community Morning Tea

Caring Futures Institute Public Lecture: What constitutes a good quality of life in aged care?

Public Consultation - Data Sharing Legislation

 
Other news 

Adelaide PHN: New Headspace Centre in Marion

AIHW - The National Primary Health Care Data Asset Report Released
HCASA Annual General Meeting - Save the Date
Monday 18 November 2019
The past 12 months have been truly transformative for HCASA. The Board and Staff have worked hard to expand our influence and impact by partnering with health and community service sectors, working with SA Health on key projects and introducing a new suite of Professional Consumer training. We invite our members from 2018/19 to join us for our Annual General Meeting to celebrate the year that has been and help us plan the year to come, put Monday 18 November in your diaries now, more details to come soon.
 
Register for AGM now!
HCASA Board Nominations
Nominations close: Monday 21 October 2019
HCASA is pleased to advise arrangements for our Annual General Meeting and to call for nominations for three director positions. 2018-2019 has been a challenging year for the organisation, requiring the board to focus on risk management and strategic shifts following removal of state government funding for systemic health consumer representation. The board and the staff team have shared a strong commitment to continue to support consumers and health professionals to work together to achieve safe, consumer-centred care for all South Australians. The new board will continue to face challenges as we strive to achieve sustainability for the organisation. 
Three director vacancies exist: two ordinary directors and the position of deputy chair. You are invited to contact the Chief Executive, Julia Overton, for further information about the operation of the organisation or to arrange a meeting about the board.
Nominations for the Board are sought in accordance with the HCA Constitution, a copy of which is available on our website
here.
You can complete a nomination online
here
Or you can download a nomination form
here. 

Directors are appointed for two years. Meetings are held every second month, currently scheduled on Monday 4-6pm. Please be advised that only financial voting members may nominate and be nominated. If you are unsure about your membership status, please contact Bernie on (08) 8231 4169 or email info@hcasa.asn.au.

Debra Kay PSM
Board Chair
SA Health Consumer Feedback & Complaints Strategic Framework Stage 2: Principles Survey
HCASA have been working with SA Health over the past several months on developing a state-wide strategic framework to manage consumer feedback and complaints at a service-level. Last eNews we shared Stage 1 of this project which was agreeing upon definitions. Stage 2 looks at Principles, building the foundation of the Consumer Feedback and Complaints Strategic Framework even further. This survey asks respondents to consider terms such as "Consumer Rights" and highlight what does that phrase mean in practice.
This survey will take 10 to 15 minutes to complete.
Take the survey here
Professional Consumer Engagement Program
Last week HCASA hosted our Professional Consumer Engagement Program as part of our new suite of education courses for service providers. The participants ranged from the SA Health organisations, private hospitals, community organisations, and other government organisations. Some participants attended as part of their introduction to consumer engagement practices and principles, others were eager to further improve upon their commitment to consumer engagement and consumer centred care. 
Find out about our upcoming professional consumer education programs below. 
Find out more
NEW - Consumer Advocate Badges
We have just received our Trained Consumer Advocate badges, we absolutely love them and are excited to share them with our trained consumer advocates. You are eligible to receive one if you meet the below criteria;
  • are a HCASA trained consumer (completed consumer advocacy training in the past 2 years)
  • are an active consumer advocate (currently active in committees, working parties etc)
  • are able to send HCASA your current consumer CV 
  • are a current member of HCASA
If you fit this criteria, get in touch with us at info@hcasa.asn.au and we can organise a badge for you to wear to events, meetings and any place you will be in the role of a consumer advocate. 
HCASA Presents IAP2: Foundations in Public Participation
November 2019
Level 3, 12 Pirie Street Adelaide

The landscape of global public participation and community engagement is changing. A proven framework for public participation has never been more essential. People want and need to be engaged as decisions are made, and it must happen in a respectful, positive, and effective way that creates the best possible outcomes for all concerned. 

The hands-on design of this programme and the expertise of the IAP2 Federation Licensed Trainers ensure that you’ll be receiving the best public participation and community engagement training available globally. At the end of this training, participants will receive a certificate issued by the IAP2 International Federation. If you are serious about your work in public participation, community engagement and stakeholder involvement, you owe it to yourself to take this comprehensive new training.
Find out more and register
Final Introduction to Consumer Advocacy Training for 2019
Monday 14 November 2019
9.30am to 3.30pm
Level 3, 12 Pirie Street Adelaide

Our next Introduction to Consumer Advocacy training will be our last for 2019. This entry-level consumer advocacy training is for individuals and community members with experiences of the health system who would like to help make the health system and services more consumer-centred through participating in committees, consultations, projects and other activities. Consumers who complete this training will become members of HCASA's Consumer Advocates Network, which provides an opportunity for networking, ongoing learning and access to consumer roles. 
Flexible payment options are available.
Email
training@hcasa.asn.au for more information. 
Find out more and register
LAST CHANCE: Consumer Training - Flexible Session Times Feedback
Survey Closes Wednesday 18 September 2019
We are planning our training calendar for consumers for 2020 in the coming weeks and we want your feedback about when and how we run our consumer training to help reach a wider audience and make training more accessible to all consumers. In the past, we have run consumer training as 1-day courses, Monday-Friday from 9.30am to 3.30pm. We are seeking feedback to see if consumers would be interested in training on a Saturday or over three evening, over three weeks. Let us know what you think!
Give some feedback
HCASA's Tailored Training Options: Health, Disability & Ageing
Did you know HCASA can come and deliver consumer advocacy training and professional education to your organisation or community group? We can work with you to develop tailored training to meet your organisation's needs and requirements for developing or furthering consumer engagement. We offer training to consumers, health and community service organisations who work with consumers.
Email training@hcasa.asn.au for more information. 
CEIHStatewide Palliative Care Clinical Network Steering Committee
Closes: Friday 13 September 2019
The Commission on Excellence and Innovation in Health (CEIH) is seeking Expressions of Interest for consumer advocates on the Statewide Palliative Care Clinical Network Steering Committee. Statewide Clinical Networks are all the health professionals, health service organisations, consumers and carers who work collaboratively with the goal of high quality care in a particular area. High quality care at the end of life is fundamentally important to all South Australians. All of us want end of life care that is safe, dignified, comfortable and without anxiety for our own or our carers’ wellbeing. The Steering Committees provides oversight and support of the Clinical Network. You can read the terms of reference here. 

If you are interested in applying, submit an expression of interest below, outlining why you would like to join and what you can contribute to the relevant Steering Committee. The application process may involve a face to face interview. Application information is available on the Consumers Partnerships page on the CEIH website. 
Expression of Interest
CEIH: Statewide Urgent Care Clinical Network Steering Committee
Closes: Friday 13 September 2019
The Commission on Excellence and Innovation in Health (CEIH) is seeking Expressions of Interest for consumer advocates on the Statewide Urgent Care Clinical Network Steering Committee. In the context of the Statewide Urgent Care Clinical Network, urgent care is defined as the delivery of unscheduled or unplanned clinical care, in particular how that is done by, and affects SA Health, but recognising the fundamental and important roles of GPs and other primary care providers including NGOs and the private sector. In this context, urgent care is primarily utilised to care for patients accessing time-sensitive care for an injury or illness that has the potential to, or does, lead to unplanned hospital presentation and/or admission. You can read the terms of reference
here. 

If you are interested in applying, submit an expression of interest below, outlining why you would like to join and what you can contribute to the relevant Steering Committee. The application process may involve a face to face interview. Application information is available on the Consumers Partnerships page on the
CEIH website
Expression of Interest
South Australian Aboriginal Engagement Reform 2019-2020
Closes: 25 October 2019
The South Australian Government are asking South Australian Aboriginal people, communities and organisations to help them improve the way they engage with the Aboriginal community. This initiative will develop a model to facilitate and enable better engagement between the government and the Aboriginal community. Dr Roger Thomas, Commissioner for Aboriginal Engagement is seeking input from the wider South Australian Aboriginal community on a new engagement model for South Australia.
The recommended model seeks to:
  • improve government engagement with Aboriginal people
  • ensure the views of Aboriginal people are represented in government decision making
  • make recommendations regarding improved partnerships between government and the Aboriginal community of South Australia
All Aboriginal people, communities and organisations are encouraged to get involved. Your input will help improve the relationship between the Aboriginal community and the South Australian Government.
Find out more here
CHF -  Social prescribing: Enhancing Consumer Activation and Self-Care
The Consumers Health Forum of Australia (CHF) is partnering with the Royal Australian College of General Practitioners (RACGP) to start a discussion about the merits of social prescribing and how it could be supported in Australia. With more people experiencing chronic conditions that require coordinated multidisciplinary care across a range of providers, it is clear our model of care needs to adapt. We know that social determinants such as access to safe and affordable housing, education, employment and community connectedness have a significant influence on health and therefore linking with programs and services outside of the health system has the potential to improve health outcomes. Estimates also suggest that around 20% of patients consult their GP for advice or support with what are primarily social problems.

Social prescribing is one way of addressing this by providing a mechanism to enable GPs, nurses and other health professionals to refer people to a range of local, non-clinical services. This survey looks at consumer views about how these sorts of connections could be facilitated.
Find out more here
LAST CHANCE: My Health Record - Consumer Resources Feedback
Survey Closes Wednesday 19 September 2019
The Digital Health Agency has released resources for consumers to help manage and control their My Health Records. We want your feedback on these resources and if they help make navigating and understanding your My Health Record account easier, if they are simple and easy to read and understand, if they make you feel confident in the privacy and security of your My Health Record account. You can find a short survey below. 
Resource feedback survey
National Child Protection Week 2019
1 through to 7 September 2019
The National Association for the Prevention of Child Abuse and Neglect (NAPCAN) advocates for the rights of children and young people. We know that the only way to keep children and young people safe from harm is to stop abuse before it occurs and prevent them from entering the statutory child protection system. We know that ‘primary prevention’ is the best option for children, for families, for communities, and for government budgets.
Primary prevention of child abuse is defined as any intervention that prevents child abuse from occurring, including strategies such as:
  • building strong communities where everyone understands their role in protecting children
  • valuing children and advocating for their rights, and for their voices to be heard
  • expanding and improving coordination of social services
  • supporting families
  • educating families about child behaviour, discipline, safety and development
  • creating organisations that are child safe and child friendly
NAPCAN are hosting Q&A forums across the country, find out more and register for Adelaide's event here
Find out more about
R U OK Day Community Morning Tea
12 September 2019
10:00am to 12:30pm
John Harvey Gallery, Salisbury
Many of us have been touched in some way by life difficulties, such as anxiety, depression or tragically the death of an individual who has taken their own life. Preventing suicide and the impact it has, is something the whole of community must take responsibility for. This community morning tea is being held to share stories and bring the community together around getting people used to talking openly about mental health and suicide.
"Trust the sign, tryst your gut, ask R U OK?"
Find out more and register here
Caring Futures Institute Public Lecture: What constitutes a good quality of life in aged care?
17 September 2019
5pm to 7pm
Flinders University City Campus, Victoria Square
Professor Julie Ratcliffe and a team of researchers from three universities, five aged care partner organisations and aged care consumers across Australia’s aged care sector are working with older people receiving aged care services to find out what is important for them to have a good quality of life. Join Professor Ratcliffe as she discusses how the new instrument will have wide applicability in quality assessment and economic evaluation for aged care system decision making, ultimately improving the quality of life from a consumer perspective where it should be – at the front and centre of our aged care system.
Find out more and register here
Public Consultation - Data Sharing Legislation
Tuesday 24 September 2019
9am to 11am
The Australian Government is developing new laws to make sharing of Australian Government data easier and safer. Through better use and sharing of public data across Government, we will be able to create a connected and seamless user experience for those accessing government services. Additionally, Australia’s research sector will be able to use public data to improve the development of solutions to public problems and to test which programs are delivering as intended—and which are not. Your contribution will help shape and refine the new legislative framework on:
  • whether there are appropriate safeguards in place
  • the transparency and accountability mechanisms
  • the purposes for which data sharing should be allowed,
  • as well as many other aspects
Find out more and register here
Adelaide PHN: New Headspace Centre in Marion
The Adelaide metropolitan area will soon benefit from an additional headspace centre. This centre will provide tailored and holistic mental health support to support young people aged 12-25.
Commissioned by Adelaide Primary Health Network (Adelaide PHN), the centre will be located in the Marion Local Government Area and is due to open by July 1 2020. 
Find out more here
AIHW - The National Primary Health Care Data Asset Report Released
The Australian Institute of Health and Welfare (AIHW) has released Developing a National Primary Health Care Data Asset: consultation report. This report summarises feedback gathered through the consultation workshops and online public submissions in the first half of 2019. It includes key issues raised and a brief outline of the next steps in progressing the development of the Data Asset. It is envisaged that an enduring Data Asset will contain reliable, detailed, high-quality data about primary health care which will assist in the creation of a comprehensive understanding of the system and a patient’s journey and experiences within it. It has the potential to create new avenues of analysis for providers, policy-makers and healthcare researchers to enable better population health planning, help identify gaps in primary health care services and ultimately improve patient health outcomes.
Find out more here


Adelaide LGBTQ Calendar of Events

Advanced Care Planning CALD resources

 


Adelaide PHN - Connect Newsletter

Palliative Care Australia 

HCSCC Newsletter


 
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