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HCASA News and events

Making a Complaint about a Health Service or Professional

Surgical Implantation of Medical Mesh in SA - HCASA Parliamentary Submission

HCASA Position Statements
HCASA Training 

Professional Training: Consumer Complaints Management 

HCASA presents IAP2: Foundations in Public Participation

Final Introduction to Consumer Advocacy Training for 2019

Tailored Training Options
Consumer Advocate Vacancies 

SA Dental Service - Consumer Advisory Panel Disability Sector Vacancy

SA Mental Health Commission - Commissioners

Have your say 

Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

National Dementia Action Week

TGA Consultation - Products Used for and by people with disabilities
Upcoming events

How My Health Record can be a voice for your patients - a perspective on managing people living with Dementia

Public Consultation - Data Sharing Legislation

Human Rights and Mental Health: Contributing to the Free and Equal Conversation

Connecting with Community 2019: Community Voice in Research Priority Setting

Caring Futures Institute Public Lecture: Digital Health - Enabling Health Smart Living
Other news 

The Goodbye Guide - Your Checklist for Dying
Making a Complaint about a Health Service or Professional
When the phone rings in the Health Consumers Alliance of SA office, one out of five times the call is from a consumer wanting to know how to make a complaint about a health service or health professional. Unfortunately, HCASA isn't an individual advocacy service but, we want to make sure people know how to effectively provide feedback. Before you make a complaint, it's a good idea to take some time and figure out exactly what happened. Write down some notes and get key details together. If you feel that you need someone to support you, ask a friend or family member to be there with you when you talk to someone. 
Making a complaint or seeking feedback from a health service isn't always a straight forward process. When something goes wrong, we want to know that something will be done to make it better but it's not always clear how to make that happen. To help make this a bit clearer we want to break down the process for you.
Find out about making a complaint here
Surgical Implantation of Medical Mesh in SA - HCASA Parliamentary Submission
Health Consumers Alliance (HCASA) was invited to provide a written and/or oral submission to the Parliament of South Australia – Social Development Committee on Surgical Implantation of Medical Mesh in South Australia. This submission was informed by consumers who attended a focus group, HCASA would like to thank the consumers who attended the focus group to provide feedback and input. As always, their input provided insight and depth that could not be captured otherwise. The terms of reference can be found here
Read the submission here
HCASA 2019 Position Statements
HCASA has released several key position statements on the following topics;
  • Consumer Engagement
  • Consumer Centred Care
  • Consumer Advocates
  • Sitting Fees
These position statements outline HCASA's stance on these topics as the peak health consumer body in South Australia and is informed by best-practice and current research. 
Read the position statements here
Consumer Complaints Management - Hard to deal with but, why are they important?
Wednesday 9 October 2019
Level 3, 12 Pirie Street Adelaide

This 1 day course explains the importance of consumer feedback and how to effectively manage it. Consumer feedback includes ideas, suggestions, complaints and compliments. There is increasing evidence that consumers can recognise safety risks and incidents, some of which are not otherwise identified by existing monitoring systems. 
Consumer complaints can be a daunting experience for front-line staff who often are confused about how to deal with complaints effectively and concerned about how complaints reflect on them professionally. This training addresses those concerns and shows how to move towards using consumer complaints as a driver of quality improvement. 
This program may attract up to 7hrs CPD for registered health practitioners. 
Find out more and register
HCASA Presents IAP2: Foundations in Public Participation
November 2019
Level 3, 12 Pirie Street Adelaide

The landscape of global public participation and community engagement is changing. A proven framework for public participation has never been more essential. People want and need to be engaged as decisions are made, and it must happen in a respectful, positive, and effective way that creates the best possible outcomes for all concerned. 
The hands-on design of this programme and the expertise of the IAP2 Federation Licensed Trainers ensure that you’ll be receiving the best public participation and community engagement training available globally. At the end of this training, participants will receive a certificate issued by the IAP2 International Federation. If you are serious about your work in public participation, community engagement and stakeholder involvement, you owe it to yourself to take this comprehensive new training.
Find out more and register
Final Introduction to Consumer Advocacy Training for 2019
Monday 14 November 2019
9.30am to 3.30pm
Level 3, 12 Pirie Street Adelaide

Our next Introduction to Consumer Advocacy training will be our last for 2019. This entry-level consumer advocacy training is for individuals and community members with experiences of the health system who would like to help make the health system and services more consumer-centred through participating in committees, consultations, projects and other activities. Consumers who complete this training will become members of HCASA's Consumer Advocates Network, which provides an opportunity for networking, ongoing learning and access to consumer roles. 
Flexible payment options are available.
Email for more information. 
Find out more and register
HCASA's Tailored Training Options: Health, Disability & Ageing
Did you know HCASA can come and deliver consumer advocacy training and professional education to your organisation or community group? We can work with you to develop tailored training to meet your organisation's needs and requirements for developing or furthering consumer engagement. We offer training to consumers, health and community service organisations who work with consumers.
Email for more information. 
SA Dental Service - Consumer Advisory Panel Disability Sector Vacancy
Closes: Wednesday 25 September 2019
The SA Dental Service Consumer Advisory Panel (SADS CAP) first met in June 1999 and has positively contributed on many levels from policy to resource development while ensuring that SADS remains responsive to the needs of the South Australian public. SADS are currently recruiting a consumer to join this committee. Read more below.
Read more here
SA Mental Health Commission - Commissioners
Closes: Friday 27 September 2019
The South Australian Mental Health Commission is seeking three part-time Commissioners. Consumers are encouraged to apply if they meet the requirements outlined in the position description here. This is not a consumer advocacy role, it is a part-time job opportunity. 
Appropriate tertiary qualifications are desirable, however, key knowledge and experience is sought from candidates who understand mental illness, mental health and wellbeing, ethics and public administration issues; the social and economic environment in South Australia and macro level policy issues re mental health; and co-leading and co-designing services for people in relation to mental illness, health or wellbeing.
Find out more
South Australian Aboriginal Engagement Reform 2019-2020
There is no closing date for submissions at this time
The Disability Royal Commission wants to hear from all Australians about their experiences of violence, abuse, neglect and exploitation of people with disability. They want to make it as easy as possible for people with disability to participate in this Royal Commission and share their stories, so they are now accepting submissions where you can share your experiences with them.  
They are committed to making accessible and appropriate arrangements for people with disability, and their families, carers and others, to engage with the Royal Commission, provide evidence and share information about their experiences.
If you need assistance with the submission process, or there is information on their
website that you cannot access, please contact the information line on 1800 517 199 (9:00am to 5:00pm Monday to Friday AEDT), or email
Find out more here
Dementia Action Week - Dementia Doesn't Discriminate, Do You?
16 - 22 September 2019
Dementia Action Week is 16-22 September 2019 and the theme this year is - Dementia doesn't discriminate. Do you?
Dementia Australia is asking people to complete a short survey in order to have an informed, national picture to understand how discrimination for people living with dementia occurs, in what contexts, and what it would take to shift discrimination. You can find more information about Dementia Action Week and the survey on Dementia Australia’s
Please complete the survey and ask your family, friends and networks to do so too, so you too can join in the conversation.

Dementia can happen to anybody but it is more common after the age of 65 years.
If you are concerned about yourself, a family member or friends, please contact Dementia Australia through the National Dementia Helpline on 1800 100 500. The Helpline is free and available from 9am to 5pm Monday to Friday, excluding public holidays. You can also contact Dementia Australia via their website
Find out more here
TGA Consultation: Products Used for and by People with Disabilities
Closes 25 October 2019
The Australian Government endorsed a significant program of reform to further strengthen the regulation of medicines and medical devices in Australia. As part of the Australian Government Department of Health, the Therapeutic Goods Administration (TGA) regulates these products, and is responsible for implementing the Government's reforms.

The focus of this paper is to obtain feedback on options for amending the Therapeutic Goods (Excluded Goods) Determination 2018, to clarify which products intended for use for, or by, people with disabilities are excluded goods, and so regulated as consumer rather than therapeutic goods. You can read the report
Find out more here
How My Health Record can be a voice for your patients – a perspective on managing people living with Dementia 
Tuesday 24 September 2019
1pm to 2pm
People living with dementia may have difficulty articulating their health care needs. This can be particularly challenging when multiple providers are involved in their care. This webinar will provide an insight into the My Health Record system and how it can be utilised for patients who have difficulty communicating or recalling their medical history.
There will be an opportunity for Q&A during this session.
Find out more and register here
Public Consultation - Data Sharing Legislation
Tuesday 24 September 2019
9am to 11am
The Australian Government is developing new laws to make sharing of Australian Government data easier and safer. Through better use and sharing of public data across Government, we will be able to create a connected and seamless user experience for those accessing government services. Additionally, Australia’s research sector will be able to use public data to improve the development of solutions to public problems and to test which programs are delivering as intended—and which are not. Your contribution will help shape and refine the new legislative framework on:
  • whether there are appropriate safeguards in place
  • the transparency and accountability mechanisms
  • the purposes for which data sharing should be allowed,
  • as well as many other aspects
*posting again as the link we posted in the previous eNews was incorrect, sorry for any confusion.
Find out more and register here
Human Rights and Mental Health: Contributing to the Free and Equal Conversation 
Wednesday 25 September 2019
1pm to 3pm
SA Mental Health Commission Building
60 Hindmarsh Square, Adelaide SA 5000
LELAN and the Mental Health Coalition of South Australia are leading a submission to the Australian Human Rights Commission Free and Equal Project. To inform this process they are holding a face-to-face Forum and an online survey . Consumers are encouraged to complete and attend both. Please contribute your experiences and insights to ensure people with lived experience of distress or mental health issues are heard. Access the online survey here.

For any further questions or comments please email Ellie Hodges on . If you are non metro and wish to have a, interactive discussion please email and let them know. 
Find out more and register here
Connecting with Community 2019: Community Voice in Research Priority Setting
Wednesday 16 October
9am to 12pm
South Australian Health and Medial Research Institute (SAHMRI)
The forum will bring together community members and researchers who are currently involved in, or have an interest in, community engagement activities across Health Translation South Australia (HTSA), HTSA partner organisations and SAHMRI. A special focus of the morning will be to explore different examples of how community members have influenced research priority setting within South Australian.
Come along to meet other community members and researchers interested in this area, hear from a range of engaging speakers and share your experiences and ideas for future community engagement activities across the South Australian health and medical research community.
Copies of the 2019 forum invitation and program are available
Find out more and register here
Caring Futures Institute Public Lecture: Digital Health - Enabling Health Smart Living
17 October 2019
5pm to 7pm
Flinders University Tonsley Campus
1284 South Road, Tonsley

Digital health is often seen as mere computerisation of information used by the health system, but it has far greater potential than this view suggests. Indeed our increasingly digital world raises society expectations that individuals will become increasingly more empowered in all aspects of life, including health. In this lecture, Professor Anthony Maeder will discuss some of the dimensions that are being explored in the Flinders Digital Health Research Centre around its theme of “Digital Health – Enabling Health Smart Living”.
Find out more and register here
The Goodbye Guide - your checklist for dying
Listen to Council on the Ageing WA's Chris Jeffery as he talks to ABC Radio Perth about their end of life planner toolkit, The Goodbye Guide. A tool that has been developed to help people plan their end of life and what happens afterwards. The practical eight-page document outlines in plain English, what you should have together when dealing with the end stages of life. You can access The Goodbye Guide here
Listen to the show here

Reforms of SA Abortion Laws - Update

Aboriginal Health Checks - One Stop Shop


SA Mental Health Commission Newsletter

Kidney Health Australia
Supporting diverse and inclusive health practices in South Australia

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