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I just got a letter from an unhappy customer - and I love it

A lack of complaints makes a lot of companies happy--no news is good news, right?

Wrong. There are always areas where you can do better, and if your customers don't tell you what they are, who will? Find out how. (Source:

What exactly is 360 degree feedback?

The world of management is increasingly becoming aware of the fact  that seeking and giving employee feedback on a regular basis is very important to increase employee engagement. Studies have shown that organisations who adopted continuous feedback have a higher rate of employee engagement & goal attainment as compared to those who practiced annual feedback.

In addition to the continuous feedback, majority of the large companies including Microsoft, Accenture, Adobe are replacing ‘manager to team member review’ by 360 degree feedback.

Five Steps for Giving Productive Feedback

Giving feedback to your colleagues and employees provides them with an observer's insight into how their performance is progressing, as well as advice to solve any problems. But, for a number of people, hearing the six words, "Can I give you some feedback?" generates fear and anxiety

It can be a delicate process, but assessing a person's progress can lead to improvement and growth. Source:

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