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SA Branch Newsletter
March 2015 - Issue 44

From the President:

Welcome to the first SA Branch newsletter for 2015. I am very pleased to announce that Smith & Nephew have agreed to sponsor the newsletter in 2015. This is an exciting opportunity for both organisations and on behalf of Branch Council I thank them for their support.

We are now well into the new year and have held our first professional development and networking event with plans underway for the next event in May and the annual conference day program in July.

We were pleased to welcome the Hon. Jack Snelling, Minister for Health, Mental Health, Substance Abuse and Health Industries as the guest speaker discussing the 'Transforming Health' reforms. It was encouraging to note the large number of guests from a range of non-acute healthcare sectors. Given the large amount of information already available in the media, the Minister spoke briefly to allow a lengthy Q&A time from which came a range of interesting questions.

At the first Branch Council meeting for 2015 submission guidelines for two new awards were finalised. These two new awards are intended to honour two of our leading healthcare managers - one at an executive level and one an emerging leader. Information about how to nominate candidates is outlined in this newsletter.

The newsletter group has been working to redesign the format of the newsletter to give it a more 'contemporary look' and to convert the distribution to an email process that will give us data about its acceptance. We have taken into consideration the feedback received in the survey conducted last year. Key articles such as the editorial from Finlaysons, council and member profiles, and interesting articles will continue to be published. We will include links to relevant journal articles and have an 'upcoming events' section. Amanda Shields, one of our Branch councillors, has kindly offered to share her wellness tips.
Congratulations to SA Branch member Dr Chris Bollen who has been accepted as a candidate for Fellowship. Chris will be sitting the examination at the congress later this year.

I look forward to seeing you all at the next event in May.
Kae Martin, President ACHSM SA


Wednesday 20th May 2015
Afternoon Forum 4.30pm
National Wine Centre

Thursday 23 July
SA Branch Annual Fellows and Members Dinner

Friday 24 July
Annual Conference Day
National Wine Centre


* President's column    
* Editorial                   
* Transforming Health     
* Member Profile         
* SA Branch Awards     
* Wellbeing Blog


Unit 5/259 Glen Osmond Road, Frewville 5063
Telephone 08 83793070 (non-urgent messages);
Executive Officer 0407796122

Editors: Heather Baron / Marilyn Seidel. The editorial group reserves the right to edit articles but will always contact the author to confirm any changes.


Health Service Providers (HSPs) and the Privacy Act 1988 (Cth): An Annual Check-up

Twelve months on from the introduction of some of the biggest changes in the history of Australian privacy law, the ACHSM reminds us of our key privacy obligations as health service providers.
On 12 March 2014, reforms to the Privacy Act 1988 (Cth) (the Act) came into force. These reforms took the form of 13 new Australian Privacy Principles (APPs), which were introduced as part of the Act and set out the obligations imposed on all health service providers in relation to the collection, use, disclosure and storage of personal information and sensitive information.
Am I required to comply with the Act?
 If you or your organisation is a ‘health service provider’ (HSP), you will generally be required to comply with the Act. A HSP is an individual or organisation (which includes a body corporate, business, partnership, trust or unincorporated association) that provides a ‘health service’.
A ‘health service’ includes any activity that involves:
  • assessing, recording, maintaining or improving a person’s health; or
  • diagnosing or treating a person’s illness or disability; or
  • dispensing a prescription drug or medicinal preparation by a pharmacist.
What do I, as a HSP, need to do to comply with the Act?
The specific obligations imposed on HSPs by the Act are set out in the APPs. Aside from a general requirement to update policies and procedures to ensure compliance with the APPs and the Act, the key obligations imposed on HSPs by the APPs relate to the collection, use, disclosure and storage of both ‘personal information’ and ‘sensitive information’.
‘Personal information’ (PI) is defined in the Act as any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
‘Sensitive information’ (SI) is a subset of personal information that includes ‘health information’. ‘Health information’ is defined to include information about the health or a disability of an individual, an individual's expressed wishes about future health care services, genetic information and information collected in connection with a health service or procedure involving an individual. 

1. Collection of Information
 Subject to some specific exceptions and other general requirements, a HSP:
  1. must not collect personal information unless it is reasonably necessary for one or more of the HSP’s activities;
  2. must not collect sensitive information (including health information) about an individual unless the information is reasonably necessary for the HSP’s activities and the individual has consented to the collection;
  3. must destroy or de-identify any unsolicited personal information it receives, if it could not have ordinarily collected it;
  4. must notify an individual – if reasonably practical –  that the HSP has collected that individual’s personal information, as well as what it will be used for and whether it will be disclosed to other parties; and
  5. must ensure that the personal information it collects is accurate, up-to-date and complete.
 2. Use or Disclosure of Information
 Subject to some specific exceptions and other general requirements, a HSP:
  1. must not generally use or disclose an individual’s personal information for a different purpose to which it was collected, unless the individual has consented to this use or disclosure;
  2. must not generally use or disclose an individual’s personal information for the purposes of direct marketing unless the individual has consented to this use or disclosure;
  3. must ensure that if an individual’s personal information is disclosed to overseas recipients, the recipients comply with privacy laws equivalent to the APPs, unless the individual has waived this requirement;
  4. must not adopt, use or disclose a ‘government related identifier’ (a number, letter or symbol, or a combination of these, that is used by a governmental body to identify or verify an individual) unless it is reasonably necessary to do so and an exception applies; and
  5. must ensure that the personal information it uses or discloses is accurate, up-to-date and complete.

 3. Storage of Information
 Subject to some specific exceptions and other general requirements, a HSP:
  1. must take steps to protect the personal information it stores from misuse, interference, loss, and unauthorised access, modification or disclosure;
  2. must destroy or de-identify personal information it no longer needs or is legally obliged to keep;
  3. must allow an individual timely access to their personal information upon request, unless the request falls within a listed exception (if so, this exception must be explained to the individual); and
  4. must take reasonable steps to correct an individual’s personal information that is inaccurate, out of date, incomplete, irrelevant or misleading, whether requested by that individual or not.
Am I responsible, as a HSP, for the conduct of my employees?
 Any act done or practice engaged in by a person employed by a HSP or acting on behalf of a HSP, as part of their ordinary duties, is taken as an act done or practice engaged in by that HSP. Additionally, information disclosed to these persons individually is taken to be information disclosed to the HSP. Therefore, if an individual acting on behalf of a HSP acts in a way that breaches an APP, the HSP is taken to have breached the APP.
What happens if I breach an APP?
 If a HSP breaches an APP, it will have ‘interfered with the privacy’ of the affected individual. The Australian Information Commissioner has powers to investigate breaches of the Act, compel witnesses to give evidence and require businesses to change their practices. In cases of serious breaches, the Commissioner can impose fines of up to $1.7m (for organisations) and $340,000 (for individuals). While the obligations imposed by the APPs seem daunting, a well written privacy policy and appropriate internal mechanisms will ensure that a HSP does not breach any APPs.
Summary of Importance
In addition to the obvious financial and legal risks that a HSP exposes itself to if it does not comply with the Act, of far more importance is the trust of patients and the broader community that may be lost. It is vital that all HSPs comply with the Act to ensure that this trust is not broken.
Jeremy Schultz / Carl White
Jeremy is Chairman of Partners and Head of Corporate at Finlaysons Lawyers, and Carl practices in Finlaysons’ Corporate Group.
We recommend that all HSPs review the complete list of the APPs, which are contained in Schedule 1 of the Act, and maintain an up-to-date Privacy Policy to ensure compliance with these APPs. Full text of the Act can be found on the ComLaw website (

Highlights From the Professional Development and Networking Event - Thursday 5 March 2015

Minister for Health, the Hon Jack Snelling MP attended our first professional development event for 2015 at the Wine Centre. He presented the Government’s 'Transforming Health' proposals to nearly 100 guests.

In outlining the case for change Minister Snelling focused on consistent high quality outcomes as the key driver. He referred to the 284 clinical standards that were developed by the three clinical advisory groups and released in a discussion paper last year.

The Minister identified piecemeal approaches to change in the past that may have been successful at a local level, but did not deliver the large scale change that is now required. He said the health system needs to be reconfigured in order to take advantage of opportunities and to release the latent capacity to achieve the improvements in quality and consistency that are required. Fifty two of the standards cannot be achieved with the current configuration of the health system.

A key factor for the success of Transforming Health will be the ongoing engagement of clinicians who will act as champions  to drive the change necessary within the local health networks. The starting point for Transforming Health is the metropolitan acute hospital system, but it is acknowledged that consultation and engagement with country services, and primary and community based care is required to facilitate transition back to the community and to prevent hospital admissions. Opportunities for a greater and more integrated role of the allied health professions and partnerships with community pharmacies, the private hospital system and the new primary care networks were acknowledged.

Minister Snelling’s concluding remarks acknowledged that Transforming Health is a huge challenge for South Australia, but the overarching aim is a more streamlined hospital and health care system that provides better services for patients, first time, every time. Further details on the proposals are available at: 
1. Heather Baron (SA Branch Councillor) and Minister Snelling (page 1)
2. Group of attendees from St. Andrew's Hospital
3. Group of attendees from Dr Jones & Partners Medical Imaging
Upcoming Events

This section will now be a regular feature in our newsletters. This space will be an opportunity for you to advertise forthcoming healthcare management events in South Australia. Please email details to
* The Improvement Foundation is holding its first Convention 'Improving Health Care' in Melbourne from 16 - 18 November 2015 with the themes of advancing integration, improving quality, empowering people and enabling technology. Information can be found at

SA Branch Council Member Profile

Amanda Shields

Can you please outline your early career job roles?

I graduated as an occupational therapist (OT) in 1998 in Adelaide. Shortly after graduating, I went to the UK and for the next five years I was fortunate enough to work in some very interesting and rewarding OT positions. The experience I gained from working in multiple sectors around the UK was a fantastic start to my career. My favourite role involved developing and managing a new community-based rehabilitation service for older people. It was an amazing experience. I learnt a great deal and the pilot program achieved ongoing funding. 
How did you find your niche?
Back in Adelaide in 2006 I worked in a project role for a non-government organisation where I was responsible for developing a health coaching program for people with diabetes. Not only did this draw on my love of project work, but it introduced me to the area of chronic disease self-management and health coaching. This was a turning point in my career and has subsequently become a passion, which has positively influenced my professional and personal life. It led me to create the ‘Be Inspired Group’ in 2011 with my fiancé Mark Marston, through which we provide training, consulting and health services that support health behaviour change and enhance wellbeing. It also led to a position I currently hold at Royal Adelaide Hospital in the Multidisciplinary Ambulatory Consulting Service (MACS). In this role, I support clients with multiple chronic conditions through health coaching and chronic disease self management to enhance their motivation, resilience and quality of life.

What has been your ACHSM experience so far?

ACHSM provides great opportunities for networking and keeping up to date with issues effecting the health sector. In 2013 I undertook the ACHSM Mentoring program that I found very beneficial and joined the SA Branch Council as a member in 2014.

What professional obstacles  have you had to overcome to get where you are now?

I would probably say confidence. It is important to believe in yourself and not let self doubt get in the way of opportunities and life experiences. I am now much more aware of my attitude and the influence of self doubts and I actively try and step out of my comfort zone and try new things and seek opportunities.

What is your advice to emerging health service managers?

  • Be aware of self-limiting beliefs and excuses for not doing things that are important to you
  • Confidence will grow through action. Don’t be afraid to try new things and step outside your comfort zone. We only get good at things through practice and experience, so don’t be hard on yourself whilst you are still learning
  • Persistence and resilience – keep on going, obstacles are a part of life and they make us stronger. If one door closes another one will open, you just have to be open to seeing it
  • A commitment to networking, building relationships and collaboration is essential

What is your key goal?

To continue to learn and challenge myself professionally and personally, and to try and practice what I preach. This year I am also working on my public speaking and creative writing skills so I can become more engaging and hopefully inspiring. Mark and I would like to expand our business to offer more services that will enhance wellbeing and resilience for consumers and the workforce. We also hope to continue doing the work that we are passionate about, that inspires us and will hopefully inspire others.

What succession and legacy do you hope to leave?

To feel that I have made a difference and helped improve people's health and wellbeing and know I have helped change attitudes and supported health system reform that promotes wellbeing and primary health care rather than just reactive acute care. I hope to have developed and delivered services and resources that help equip people with the skills and capacity to enhance their quality of life.

What do you believe are the fundamental competencies for health care managers in the future?

  • The only constant in the health system is change. Being able to manage change, support staff with change, see opportunities within change and help drive change is essential for health managers
  • A good leader is also someone that is a role model, has vision and is prepared to support their staff and consumers on the journey
  • I think qualities such as flexibility, resilience, ability to think outside the square, honesty, integrity and effective communication and collaboration skills are really important.

SA Branch Awards

Applications are now open for the 2015 'Celebrating health service management awards'. There are two categories
  1.  Outstanding senior and/or executive manager
  2.  Outstanding emerging leader (middle level manager).

Nominees can be from any health and community care sector in South Australia and the nominator and nominee are not required to be financial members of ACHSM. The application must be type written and submissions will be kept confidential and only viewed by the judging panel.

Nominations close on 31 May 2015.

The application form and submission guidelines are available on the ACHSM web site at or can be obtained by emailing the Executive Officer at au

The application form and relevant attachments should be forwarded to The President, ACHSM (SA Branch), Unit 5/259 Glen Osmond Road, Frewville SA 5063 or  email by the closing date.

The SA Branch acknowledges the generous sponsorship of these awards from St. Andrew's Hospital and RSL Care SA.

2014 Mentoring Program

Six applicants have been accepted for the 2015 mentoring program. The mentors have now been selected and the first 'group' meetings are in progress. We wish the following participants every success in the coming months as they work together to achieve mentee goals:
  • Rebecca Doecke and Jill Davidson
  • Steve Farrell and Geoff Tattersall
  • Stephanie Gurgacz and Kerry Leaver
  • Shane Mooar and Kae Martin
  • Jenni Partington and Ros Chataway
  • Melanie Schmidtke and Heather Baron

Adrienne Copley
SA Branch Mentoring Coordinator

ACHSM Health & Wellbeing Blog
by Amanda Shields

‘Mad March’
March is a great time to be in Adelaide with the numerous fun, entertaining and sometimes bizarre Fringe shows, not to mention the Adelaide Festival and WOMADelaide. Why would you want to be anywhere else?
I love Adelaide and at the moment the city has a fantastic vibrancy about it and I love getting out and exploring. It is easy to see why we call it ‘Mad March’ as there is just so much to see and do. If anything, there is a bit too much. We really are spoilt for choice, making it difficult to decide what to go to, never mind finding the time and money.

I think for many of us though, the ‘Mad March’ busy feeling is something we experience for most of the year. Granted there isn’t always the excitement of the Garden of Unearthly Delights, hilarious comedians, astounding acrobatics and naked magic shows to go to every night. However friends and colleagues are always telling me how busy they are, how their weekends go too quickly, that their work is all consuming and that they rarely get time to themselves. I too sometimes feel like time is my enemy and I have more tasks to do than hours in which to do them. I have even started to notice how my mood can be influenced by those two annoying little hands on the clock.

So Fringe or not, I think we all have times where we feel like a juggler and juggling way too many balls and are scared of dropping them. These balls will vary for each of us, but might include work, family, children, bills, housework, study, friends, exercise and hobbies. If we juggle too many balls and for too long it can have a negative effect on our health and wellbeing. Another problem with juggling is that the balls can become very consuming and the focus of all our attention, meaning it is difficult to notice what else is going on around us. We often don’t take the time to reflect on our own lives and consider how we spend our time and where we focus our energy. When this happens it can be easy to fall into the trap of becoming very reactive to day-to-day pressures of life, being overly influenced by others or plodding along on automatic pilot. As a consequence, we may not be living our lives in line with our core values and may not be pursuing our goals and dreams. It may also be affecting our health and wellbeing and those around us.

Take a moment to reflect on your health and wellbeing and consider the following:
  1. What is currently happening in your life? Are you too busy? Do you have good work/life balance? Are you doing things that you enjoy and are engaging? Are you looking after yourself? Do you feel mostly happy or sad?  Increase your awareness of what you are actually doing and consider the impact your behaviours, habits, thoughts, feelings and attitudes are having on your wellbeing and perhaps those around you.
  2. If you don’t already know, start to clarify what you would like your life to look like. Who do you want to be as a person? What is important to you? What are your values? What are your strengths? What are your passions and goals?
  3. Next consider if you are happy with the life path you are currently travelling along? If yes that is awesome :-) However, if there a mismatch between aspects of what you are currently doing and what you would like to be doing, then maybe it’s time to consider making some changes?
  4. If there are changes you would like to make, think about what barriers are getting in the way; is it lack of confidence, self-doubt, limited knowledge or skills, a job you don’t like, an unhealthy relationship, poor coping strategies or perhaps fear of change that is standing in the way?
  5. Start thinking about how you could overcome these barriers, what actions you could take, what changes you could make, what help you could seek, that will take you on the life path you want.
  6. Take Action, believe in yourself and don’t give up!
In future newsletters, I will discuss various elements that contribute towards health and wellbeing and I will share some practical tips and strategies with the aim of helping you to make change and start taking actions to achieve the life that you want.   

If you are interested we are running our next   "Project You'  Building Positive Wellbeing course
(2 x 4hr sessions) Saturday 11th April & 2nd May 9-1pm

Amanda Shields, Occupational Therapist, Health Coach, AFCHSM, SA Branch Counsellor
Be Inspired Group health and wellness

Research Articles

A link to an interesting article from Madhan Balasubramanian, ACHSM SA Branch Councillor
Characteristics and practice profiles of migrant dentist groups in Australia: implications for dental workforce policy and planning

Copyright © 2015 SA Branch ACHSM, All rights reserved.

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