Our Latest Report: Data Shows How Negative Online Reviews Deter Patients

Nearly 100% of patients' negative online ratings of doctors stem from frustrating experiences with practice operations, not the medical care received. Our analysis of 35,000 online reviews outlines patients' top complaints and how doctors can improve their reputations in five practicable steps.

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Help Patients Spot Misinformation

October is National Information Literacy Awareness Month, the perfect time for doctors to teach patients how to tell fact from fiction when searching online for health information.

Three ways to detect & deflect

Wooden It Be Nice to Make Patients Happy

As the Lakers clinch their 17th championship, our medical advisor Dr. Neil Baum recalls another L.A. team whose coach offered advice that applies to practices today.

Shoes, socks & satisfaction