Delta Financial Systems Limited
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December 2016

It has now been over twelve months since our first client upgraded to Platinum~Pro. Over the course of 2016 we have engaged with more of you and, through the structured upgrade process, have migrated further existing clients. The process of upgrading to Platinum~Pro has been well received, it provides you with the opportunity to cleanse data, archive records and ensure that information is stored in the correct way so that you can take advantage of Platinum~Pro’s quicker process driven routines.

Over the course of 2017 we are increasing the number of clients that are being upgraded and to facilitate this we have recently expanded our Data Quality Team. Platinum~Pro has become business as usual, with quarterly releases, in order to speed up the delivery of enhancements to you. The way in which the upgrades are deployed is a script, which you can run at your own convenience and requires no user downtime.

Throughout 2016, we have seen significant interest from providers interested in adopting Platinum~Pro, now that our new technology has reached the market. We have also received a fantastic reaction to the new web user interface, structured processes and comprehensive range of public web services. Platinum~Pro has provided us with the ability to offer additional products to you and the wider lifetime savings market.

We have also taken the opportunity to further strengthen our executive team to further accelerate our market leading pension administration technology in response to continuing regulatory and market changes,

Capital Adequacy Reporting

SIPP providers have now started to report their new Capital Adequacy data through the FCA's Gabriel reporting system. SIPP~Pro and SSAS~Pro were both enhanced to include a new section under the Holding Summary screen to allow you to record the asset types, standard classification and valuations to be used for reporting. A Capital Adequacy report can then be produced from the Delta Module Manager which validates and collates the information recorded. If you require more information on its use please contact the Support Team by emailing
John Watson

John Watson Joins Delta as CFO

John Watson has joined us as Chief Financial Officer (CFO). This is a key addition to Delta's Executive Team and the accelerated delivery of our Platinum~Pro technology platform. John is responsible for driving Delta’s financial strategy as well as all areas of finance, HR and operations.
John has strong financial services experience, having been UK Group Finance Director for IFG Group plc from 2000 to 2015, during which he helped lead the acquisition of James Hay from Santander. John sat as Finance Director for all of the Group’s regulated businesses, including James Hay and the prestigious City-based IFA Saunderson House.  He was most recently Chief Operating Officer for the regulated part of Equiniti, including Selftrade.
Birmingham Office

New office

We have settled into our brand new HQ in Birmingham. As our business continues to grow it is important for us to have a permanent base in Birmingham. The new office not only provides us with access to a fantastic talent pool but also the space and facilities our expanding business needs.  
The office is located on Church Street in the heart of Birmingham’s business district, a short walk from Snow Hill, Moor Street and New Street Train Stations.  We’d love to show you around our new home so if you happen to be passing by do let us know.

Autumn Statement

We were happy that the Autumn statement didn’t include any suprises. There were some announcements that will need to be monitored and we have summarised here how we feel that it will impact our solutions, clients and the pensions industry as a whole.
The main Autumn Statement document is available here should you wish to read it.
Scottish Money

Scottish Rate of Income Tax (SRIT)

You will no doubt be aware that, as a result of the Scotland Act 2016, the SRIT came into force on 6th April 2016.
So far, this has impacted specifically in relation to PAYE only for 2016/17 onwards.  We will however see more changes coming through and this will impact on a number of areas for us.
There will be a number of changes to the Annual Return of Information (ARI) process over the next 2 – 3 tax years.  Whilst it might not be obvious immediately that the Scotland Act 2016 should impact on this process, it does for the simple reason that HMRC are going to use the information from this return to notify pension schemes where they have members who are subject to SRIT and therefore are entitled to tax relief on contributions at the Scottish rate rather than the UK rate.
The high level timescales are:
•             The submission deadline for getting the ARI to HMRC is being reduced by three months to 5                       July. This applies from the return for the 2016/17 tax year.
•             The 2016/17 and 2017/18 tax years returns will still be able to use the current submission                           methods.
•             Submission of returns electronically will be mandatory from 2018/19 onwards.
•             Notification of members to whom the Scottish Rate of Income Tax (SRIT) is applicable will be                     issued around January 2018 to be effective from 6th April 2018.
So, where do we go from here?
HMRC are currently canvassing opinion from all pension schemes to determine how they might manage the submissions. We have met with some of the HMRC team managing this project and they are liaising directly with us. The good news is that, for us and based on what we know so far, any changes for SRIT will be straightforward and easily implemented. 
In addition, we know that HMRC has been in contact with quite a number of you. If you have been asked for information, please feel free to go back to them with our feedback or ask them to contact us directly.
FCA Logo

Transfers and Reregistrations

In February 2016 the FCA approached the industry trade bodies to ask for their cooperation in identifying problems and solutions to improve the transfers and re-registrations process. They included, TPR, AMPS, APFA, BBA, TISA, IA, WMA and the UK Platform association. The FCA believes that the industry is best placed to review, create and implement the changes.
All trade bodies have agreed to review the process and operate together to identify and introduce best practice policies. A consultation paper has now been issued by the ABI which includes their proposals, it is available to read here. Once the responses have been received the final proposal will be presented to the FCA in January and implemented in March.  

Other News 


Microsoft Apprentice awards


We were thrilled to be awarded the Apprentice Employer of the Year award at Microsoft HQ on 10th August in recognition of the support given to our apprentices.This is incredibly exciting for us, having been selected from thousands of other nominations and it is the second time we have won the award!

Apprenticeships are a crucial way of providing training in vital technical skills and enable us to nurture new talent through a structured approach. Each year Microsoft announces winners of their Apprentice of the Year awards to recognise the hard work and excellence of the thousands of Microsoft-backed apprentices and their employers.

Our Microsoft apprentices have made incredible progress over the last nine months and in recognition of her progress Jessica Huang was also awarded the Apprentice of the Year (Developer).

CIPD – The Best SME People Initiative

In conjunction with our HR consultants, we’re delighted to have won the CIPD People Management Awards 2016, Best SME People Management Initiative.

We know our business is only as successful as the people who work within it. To be recognised by a professional body for how we have invested in our people is a great achievement which we are very proud of.

Technical Team Updates


Technical Documentation Library

We have updated the technical documentation page on our website. It is available in the links section of the client area and is maintained to provide your IT team members with useful guides and fact sheets. The library is the first point of call for IT related queries allowing 24/7 access which can be used to quickly find a resolution.
 Link to the Technical Library

If you are unable to locate a document to resolve your query please contact the Support Team at or call them on the usual number.

Technical IT Training Webinar

This free half day session is aimed at first line IT support and users with an IT background. The course will cover the following:
  • An overview of FileMaker Pro and the server
  • Administration functions in relation to FileMaker Server
  • Administration functions in relation to FileMaker Pro
  • Things to be aware of in relation to FileMaker Pro and the server
  • An overview of the Microsoft SQL Server Management Studio
  • Understanding of what the Report~Pro databases are for
  • Exporting of data from FileMaker to Report~Pro databases
  • Delta Module Manager administration
  • The installation and configuration of the DMM
  • Things to be aware of in relation to the DMM
The event is taking place on the morning of 11th January and numbers are limited so to reserve your place please contact the Support Team at
Support Team

Support Team Top Tips


Server Migrations and Office Moves

If you are planning on moving office or upgrading the server(s) which host our applications and you require assistance with the process, we would be very happy to help, we ask that you give us at least two weeks’ notice. To ensure that we have sufficient resource available in order to assist in the process. If you require Delta to complete the migration or installation of our software, estimates can be provided on request.


Useful Functionality

Payroll Module

Our Payroll Module has been specifically designed for pension payments, adhoc payments, and includes income payments from capped drawdown, flexi-access drawdown and UFPLS. It provides the flexibility inherent in pension income payments to allow weekly, monthly, quarterly and annual payments to be made at the member’s request and calculates the tax due using the correct allocation of free pay without manual intervention. Our software also facilitates the automatic download of tax codes from HRMC which enhances your data integrity. The calculations are completed within either SIPP~Pro or SSAS~Pro, which then feeds through to the RTI submission reducing the time taken and possibility of error.
Unlike other payroll software available, our Payroll Module includes the functionality required to fully and comprehensively administer pension payments. In addition it is fully integrated with the data held within SIPP~Pro and SSAS~Pro thereby eliminating re-keying and data entry errors. The module both strengthens your compliance requirements and reduces risk all at a competitive cost.
We recommend that new users run their existing Payroll in parallel for a period of three months and this is best completed in the run up to the tax year end. For more information and a demonstration of our fully integrated Payroll Module please contact your Relationship Manager.

Training Courses

We are pleased to offer bespoke e-learning sessions for those of you that require training for new members of staff or refreshers for subjects of your choosing. They can be completely tailored to your needs, and can include such aspects as cleansing data, Silver Tier Illustration System, funds table & investments, drawdown etc,. 

These e-learning sessions run for approximately three hours and include a 15-minute comfort break. They are delivered remotely with delegates joining the course from their office, thereby reducing their time away plus any travelling and associated costs.
The number of delegates is up to you; however, please note that if there are more than three delegates we ask that one delegate is appointed as spokesperson for ease of communication. Please also note that dependent upon the subject matter and experience of the delegate(s) it may be necessary to schedule more than one e-learning session.

The cost of each e-learning event is £375 + VAT.
We will also continue to offer bespoke face to face training as either a half or full day event depending upon the subject matter, which can be held at one of Delta’s offices or on site at your offices.
Our regular free webinars will continue to be offered during the year covering a variety of topics such as, regulatory changes & upgrades, payroll RTI & EYU, SMPI, ARP, bank feeds & CMR, ARI & PSR, the schedule for which will be posted on our website during December 2016.  
To discuss your requirements for either e-learning or face to face training, please contact Sheri Egginton, Training and Documentation Manager.
To book your place on a webinar please email
Training Schedule


Agile meet up events

We have started hosting regular meet ups for the Birmingham technology community on a variety of informative and thought provoking subjects. Last month we held an event focusing on Kanban essentials, it was so popular that we were oversubscribed and we had to turn people away. We plan to hold a number of these events now that we have such a great space to host them in, to help not only our own staff learn, grow and develop, but equally other people outside Delta within the local tech community.

People News

We have been welcoming a number of new faces to Delta so far this year.
In March Andy Yip, and more recently Joe Orton, joined us as Data Quality Administrators. This role supports the data transfer process from the existing platform to Platinum~Pro ensuring a smooth transition, whilst also taking the opportunity to improve data integrity as part of the process.
Ryan Thornton joined the Development team in September as our new QA Manager. Ryan joins us from the HMRC account at Capgemini. Ryan will be leading our Quality Team at Delta which includes all automated and user acceptance testing (UAT). Lee Goodman and Javier Lage joined the Testing Team in November, Lee as a Software Test Analyst, and Javier as a Software Developer in Test. These appointments have further strengthened our QualityTeam and helped to streamline the delivery process. 
October saw Danny Davis join the Development team as Software Development Manager and Shiwei Zhang join as a Senior Developer. Danny joins us from Mantacore UK Ltd and is leading our team of developers and also driving the next stage of Platinum~Pro’s development. Shiwei joins us from Zeel Solutions where he was responsible for both front and back end system design and coding. Shiwei brings a wealth of development experience to the team and we believe the team will learn a lot from his experience. 
In November Esmail Khalifa joined our Technical Support Team as a Technical Support Administrator. Esmail has a first class honors degree and previous experience in computer forensics which provides him with a grounding in data security, analytics and solutions management.  

We are passionate about developing our team and giving them opportunities to grow. We have been very pleased in recent months to see Nosheena Arif take a secondment into the Quality Team to work on the UAT process and for Phil Gullick to step up into a Test Lead role for the next 6 months. All of our team take personal development seriously and we have seen individuals undertake a variety of courses this year including Prince II, Advanced Diploma in Financial Planning, an Executive MBA and a Pensions and Retirement Planning award.

Important Dates

11th January            Webinar – Technical IT Training
31st January            PSR & ER reporting deadline

Charity Update

In the year to March 2016 our team all pulled together to raise and donate a huge £5,037 to The Brain Tumour Charity, which was a charity close to everyone’s hearts at Delta. This year the team have nominated The Alzheimer’s Society and Rachael Lackenby as our Charity Champion is planning a multitude of events to help us raise money for this great cause.

Did you know that every time you fill out one of our client satisfaction surveys following a call or email to our Support Team you help raise money for The Alzheimer’s Society? We donate £1 for every completed survey, so not only are you helping us improve our service you are also raising money for a fantastic cause.
Copyright © 2016 Delta Financial Systems Limited, All rights reserved.
December Newsletter 2016

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