If you must handle conflict in your work, are exploring mediation as a possible future vocation, or want to learn about mediation as a resource for clients, this workshop in basic mediation techniques is for you. A mediator guides difficult discussions, encouraging people to find a satisfactory outcome. Mediation can help resolve disputes among co-workers, neighbors, landlords and tenants, business partners, or business owners and clients.
Participants in this dynamic four-day workshop learn and practice skills in
- Identifying and framing issues
- Listening for interests
- Controlling the process
- Helping disputants solve problems
- Finalizing agreements
- Handling special problems in mediation.