Let's Get Our Act Together
A pho eater named Bran wrote: "The service at Pho 79 is atrocious. Doesn’t matter how good the pho is, I won’t ever go back there again just because of the horrible customer service I experienced there...".
This is what every restaurateur dread.
Or maybe not. Maybe there are some pho operators who really don't care.
In this article, I discuss 2 cases where in one case, a Vietnamese customer, and in another, a non-Vietnamese customer, shared their frustration on lovingpho.com.
Here's a partial point of what Đoàn Vinh wrote:
"Khi khách hàng đang ngồi ăn thì mấy người đi dọn bàn quăng dục bát đũa kêu loảng xoảng, làm như muốn đuổi khách."
Translation for those who need it:
"When [I, customers] were eating, the bus person noisily threw bowls and chopsticks as they clear tables, as if they wanted to chase customers away."
Why is this still happening in the year 2016? In a Viet restaurant, in America? We Viet have to be much better than this. This is a clear evidence that when a customer is not happy with your pho restaurant, more likely than not, you won't hear about it. But many others will.
Let's take a long look at your operation, staff training, and customer service and not let this happen to your business.
Read more... On Pho Restaurant Quality And Service, And Pho 79 Revisited