Australian Government Department of Health & Department of Human Services: Message to the Aged Care Sector

Message from DHS: Error with July 2019 claims for some home care package services

The Department of Human Services (DHS) has identified an error with the payment of home care subsidy and supplements impacting the July 2019 claim. The issue was identified early and only impacts services that lodged their claims for July between 1 and 4 August 2019. These services have received a reduced rate of home care subsidy and supplements for the month of July 2019 and we apologise for the inconvenience caused.

The error has been corrected and impacted services will automatically be back paid when they lodge their claim for August 2019.

If you have any questions or cannot see the corrected amount in your payment statement for August 2019, please contact the Medicare Payments Team either via phone (1800 195 206) or email

Ageing and Aged Care Group

Department of Health

Copyright © 2019 Advice to the Aged Care Industry, All rights reserved.