Information for Aged Care Providers
12 October 2018

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Australian Government Department of Health: Message to the Aged Care Sector

Information for Aged Care Providers

Issue 2018/18

In this issue:

My Health Record supporting better health outcomes for older Australians

My Health Record means patients don’t need to remember test dates, medicine names or dosages, or carry medical documents with them. Important health information is available securely in one place and can be accessed by doctors, specialists, and hospital or aged-care staff to inform clinical decisions.

In a medical emergency, healthcare providers can see health information such as allergies, medicines, immunisations and test results. There is also information about a person’s Advance Care Plan or custodian, if they have one.

If a patient needs help to keep their My Health Record up to date, they can give a trusted person, like a family member, access to their record as a nominated representative.

Watch Rose’s story about how she believes My Health Record helps her provide better care for her 92 year old mother.

This year, every individual with a Medicare or Department of Veterans’ Affairs card will get a My Health Record unless they opt-out by 15 November.

For more information about My Health Record for older Australians:

Reminder: Aged Care Regional, Rural and Remote Infrastructure Grants closing soon

The Department of Health is currently inviting applications from existing approved residential and home care providers in regional, rural and remote areas. Commonwealth Home Support Programme services will also be considered, where there is exceptional need.

The Aged Care Regional, Rural and Remote Infrastructure Grant opportunity is a competitive application process, to apply for grants up to $500,000 per service.

The application form, guidelines and FAQs can be accessed via GrantConnect.

All applications must be received within the department by 2pm (AEDT) 24 October 2018.

Changes to the ‘means not disclosed’ process

From July 2018, the Department of Human Services (DHS) implemented changes to improve the ‘means not disclosed’ administrative process.

Now, when DHS is notified that a person entered care and they can’t find an income test assessment or means test assessment, a series of letters will be sent to each of the following:

  • the care recipient
  • their nominee
  • their provider (previously only received the initial and final letter).

These letters will request the submission of the means test assessment as follows:

  • initial letter within 21 days
  • reminder letter requesting the means test assessment within 14 days
  • final letter advising that the care recipient has been classed as ‘means not disclosed’ if they do not respond to the letters.

The changes streamline the process and facilitate the earlier resolution of a person’s ‘means not disclosed’ status and fees. This enables both the consumer and provider to understand and finalise fee arrangements in a timely manner.

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