Information for Aged Care Providers
9 November 2018

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Australian Government Department of Health: Message to the Aged Care Sector

Information for Aged Care Providers

Issue 2018/20

In this issue:

Home Care:

Ministerial launch of OPAN’s training videos and framework – 15 November

The Older Persons Advocacy Network (OPAN) has developed online training videos for aged care workers. The short videos aim to help aged care staff understand:

  • consumers’ rights
  • the role of OPAN as the provider of the National Aged Care Advocacy Program.

OPAN has also developed a National Elder Abuse Prevention and Advocacy Framework to guide the organisation’s response to elder abuse. This work stems from a recent boost in funding for OPAN to tackle elder abuse.

Minister Wyatt will be launching the training videos and framework with OPAN on Thursday 15 November in Perth. You can register to attend the launch in person or view the live webcast.

Webinar: updates on My Aged Care operations and Aged Care Quality Standards – recording now available

Topic: This webinar provided an update on the operations of My Aged Care and the Aged Care Quality Standards. It focused on key areas of interest for service providers and the assessment workforce including an:

  • update on October 2018 system changes
  • overview of Aged Care Quality Standards guidance material
  • overview of continuous improvement activities supporting My Aged Care operations
  • update on the development of the new My Aged Care website and enhanced service finder functionality.

The link to the webinar can be accessed via the department's webinars page.

New requirements for home care information for the service finder

The department has updated the guidance materials with new requirements for approved providers of home care when entering information into the My Aged Care website home care service finder.

Accurate and consistent service information makes the home care service finder easier to use for consumers. This information includes:

  • outlet name
  • service item name
  • service delivery area.

To comply with the new requirements, your organisation and outlet administrators may need to make changes to your outlets and associated services in the My Aged Care provider portal.

More information is available in the Managing your home care service information factsheet.

GST and home care

The Australian Taxation Office (ATO) has engaged with the department and other stakeholders in their consideration of the application of Goods and Services Tax (GST) to the provision of home care services.

The ATO has now published ‘GST and Home Care’ advice on their website. This information may be useful for home care providers to make sure their home care services are categorised correctly for GST purposes.

For further information, please contact the ATO on 132866.

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