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Australian Government Department of Health: Message to the Aged Care Sector

CHSP – update for service providers 


Updated CHSP Manual is now online

The updated Manual is now available on the department’s website. For more information, including an outline of some of the key changes, please refer to our recent announcement

CHSP Growth Funding Round update

On 10 March 2017 Minister Wyatt announced the outcome of the CHSP Growth Funding Round. An extra $115 million will be shared amongst some 245 organisations and used to support more older people to live independently at home.

The process of finalising funding agreements, including negotiations and letters of offers, with successful applicants is currently underway. 

For more information on the outcomes of the Growth Funding Round, refer to our recent announcement.

Give feedback on the CHSP Client Contribution Framework

The department has engaged ACIL Allen Consulting Group (ACIL Allen) to develop and undertake a national survey. This survey is an important opportunity for you to tell us what you think works well and what you need to implement your client contribution arrangements.

During April 2017, ACIL Allen will be approaching service providers that deliver services under the Community and Home Support and Carer Relationships and Carer Support Sub-Programmes inviting them to participate in the survey. The survey and results will be completed by the end of June 2017. The results of the survey will also be used to develop additional guidance material to help implement the CHSP Client Contribution Framework.

For further information please email ACIL Allen at

Wellness and Reablement Review

The department has engaged Nous Group to undertake a national review of wellness and reablement approaches in the home care sector.

The review will help the department gain a better understanding of existing programs and pathways as well as any barriers to implementing wellness and reablement approaches. It will also be used to inform the development of future strategies for embedding wellness and reablement approaches.

From March to May 2017, Nous Group will be inviting service providers, aged care assessors, consumers, carers, advocates, health professionals and peak bodies to take part in this review via a range of methods including:

  • workshops in every state and territory
  • focus groups with consumer advocates and experienced practitioners
  • a self-assessment survey for providers
  • a consumer survey. 

The recent NSW workshop was well attended, with participants providing positive feedback on their experiences at the workshop. View national workshop dates.

Your participation in this project is critical to ensuring the department is fully informed of existing best practice programs and key issues affecting the implementation of these approaches.

For more information please visit the Wellness and Reablement Review website.

CHSP acquittals 2015-16

The department is currently finalising the acquittals for 2015-16. Please submit any outstanding acquittal documentation (Financial Statutory Declarations and Service Stocktake Reports) as soon as possible to your local Grant Agreement Managers.

Outcome letters for 2015-16 are expected to be sent to you at the end of April. Please note as per the terms and conditions in your funding agreements, underspends are to be paid back to the department annually. The department has taken into account input into the service stocktake report when determining the outcome.

The majority of outcome letters for the 2014-15 HACC acquittals have been sent. The department is currently finalising the last few and these outcome letters should be sent during May.


In February 2017 the Minister announced the transition of responsibilities for WA Home and Community Care (HACC) services and specialist disability services for older people (aged 65 years and over and 50 years and over for Aboriginal and Torres Strait Islander people) to the Commonwealth.

From 1 July 2018 the Commonwealth will assume full funding, policy and operational responsibility for these services. The department is currently working with the WA state government on transition arrangements.

More information is available on the department’s website.

My Aged Care

Please keep your service information current and accurate

We encourage you to maintain the accuracy of your service information. If you have negotiated an amendment to your grant agreement, your organisation’s details in My Aged Care should be updated to reflect this. You can add extra information about your services by using the free text field. Information is seen publicly in the service finders and can help clients to find providers that are best suited to their needs.

Data Exchange February webinar

A Data Exchange webinar was held on 23 February 2017 in response to feedback and questions received during previous Data Exchange webinars.

The webinar covered a number of topics including the mandatory fees charged field. For specific CHSP data entry you can refer to task card 10 on the Data Exchange website under the Special Data Entry fields. This provides examples and further detail on this and other CHSP reporting fields.

In case you missed it or would like to watch it again, you can find the webinar on the department’s website.

Tips on reporting Social Support Groups in the Data Exchange

When your organisation has run sessions that fall within the ‘Social Support Groups’ service type, here’s how you should report the activity in Data Exchange.

Outputs are recorded in Data Exchange by client (participant).

For example, if you run a group social support session lasting one hour, and 20 identified people attend, you should record:
  • an output of one hour (the length of the session)
  • the names of each of the attendees as ‘individual clients’, plus link them to the session they attended.

If you run a group social support session lasting one hour, and 20 unidentified people attend (e.g. a drop-in session during which people show up who are not known to your organisation), you should record:

  • an output of one hour (the length of the session)
  • the total number of attendees as ‘group clients’, and link that to the session they attended.

In both cases, the Data Exchange will show these clients all attending the one hour social support session. Your organisation’s output is recorded as one hour – not 20 hours.

Under HACC, service providers would have recorded this activity as 20 hours of social support group, which is why there’s been some confusion about the number of output hours providers might be expecting to see in the Data Exchange under the CHSP.

The Department of Social Services is preparing some new task cards (step-by-step explanations in PDF form on the Data Exchange website) to help providers understand how group sessions should be entered into the Data Exchange. 

Ageing and Aged Care Group
Department of Health

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