Update from the Incident Response Team

Issue time: 1.00pm, 11 March 2021

Key updates:
Operational pressures and service recovery
We’re continuing to see Covid-related operational pressures reduce, with absence levels coming down. This is very positive and reflects the steady reduction in community transmission across Derbyshire. It means that services are releasing colleagues who were redeployed and that we can start to think about picking up the routine work which was flexed down in some areas.
We know that recovering our services is only possible and sustainable if it’s built around the recovery and recuperation of our people – that’s all of us at #TeamDCHS. And while we’re on the topic of looking after ourselves, just a reminder that we’re expecting strong winds and rain for the next few days so please take plenty of care on your travels.

Staff Survey results
The latest NHS Staff Survey results have been published today, and with 2020 being anything but ‘business as usual’, it’s more important than ever that the feedback is considered in great depth to understand where we’re doing well and where we can improve further. We’ve shared a few headlines below and you can read more in this full announcement.
A total of 2,528 staff completed the survey, giving us a 62.5% response rate. 75% of you would recommend DCHS as a place to work, an increase of 4% in the past year – despite the unprecedented challenges we’ve collectively faced. The results also show that 87% of you would recommend DCHS as a place to receive treatment – the highest confidence rate of any community trust in the country. When benchmarked against other community trusts for equality, diversity & inclusion and staff morale, you also scored us among the best. While these headlines are indeed very positive – we know we have plenty more to do. We’ll work together with as many of you as possible in the coming months to agree our path forward.
Darren Tidmarsh, director of people services and organisational effectiveness, will be joining our next Facebook Live session on Friday 19 March at 12:00 to reflect on the results and discuss our next steps. You can Join the group here.

Community testing for Covid-19
One in three people with Covid-19 do not have any symptoms, meaning that they could be passing on the virus to anyone they meet. Derbyshire’s community testing programme offers regular lateral flow testing to those who are at most risk of passing on the virus, which is those who are still going out to work and spending time with colleagues or the public. The testing will identify people with Covid-19, enable support for those who have to self-isolate, and drive infection rates down further in the county. You don't need to book, just turn up at a time convenient to you. Please only visit a centre if it's in your local area. Find out more here. Community testing is not for those who have coronavirus symptoms – they should book a test in the usual way.

Vaccination update
This week it was confirmed that more than 22.5 million people across the country had received their first dose of the vaccine, and over 55s can now book online via the national booking service or wait to receive a letter from their GP. The national booking service (NBS) has also issued 440,000 text message invitations to this age group – this is the first use of SMS messaging by NBS following in the footsteps of GP-led sites. Take-up has already been excellent at Derby Arena and the local pharmacy-led vaccination sites, and we expect vaccine supply to increase considerably in the coming weeks. The latest overall progress report for Joined Up Care Derbyshire is available here.

Staff vaccinations – ALL staff are now eligible
We’ve now opened up vaccinations for all remaining DCHS staff. Appointments are available at Derby Arena – book your vaccination here. Please remember to bring your proof of I.D. with you when you attend your appointment. If accessing Derby Arena is a problem for you then please email Jo Hunter to request alternate arrangements: jo.hunter1@nhs.net 
We’ve been speaking to some familiar faces about their reasons for having the jab – you can hear from them in this short video. And here’s a helpful set of vaccination Q&As to pick up the most common questions we’ve received.

Your second dose appointment
While the roll-out of first doses continues, many frontline health or social care workers are now receiving second doses. For the vast majority of people who booked through Swiftqueue, you should already have a date for the second dose of your vaccination. If you didn’t automatically get a second appointment then please wait to be contacted by the site where you received your first dose. This should happen automatically. If for any reason you haven’t been contacted by week 11 then please get in touch with jo.hunter1@nhs.net.
If you attended the Pirelli stadium site for your first vaccination then you will be invited for your second dose at either the Queen’s Hospital in Burton or the Royal Derby Hospital. Appointments will be arranged via text or email, so please wait to be contacted over the next week or so.

Still have questions?
If you have any unanswered questions, please feel free to contact our People Services team or Jo Hunter, deputy chief nurse, who can also refer any questions as required to a number of our medical experts.
Patient facing colleagues:
  • Vaccination patient journey: This poster and videos (available in a range of languages) help to demystify the patient vaccination journey in Derbyshire, supporting our work to improve vaccination confidence. 
  • Video consultation guide: Video consultations are a vital part of our ‘clinical toolkit’, so we’re very proud to have launched a new guide to help you get the best out of video consultations – both for you and your patients. Please contact Hannah Wild with any questions: hannah.wild@nhs.net
  • Lateral flow testing protocol: The lateral flow testing protocol was updated recently and you can download it here. If required, help is available from the employee relations helpline on 07785 414129 or email: dchst.twiceweeklystafftesting@nhs.net
  • ‘DNACPR’ and people with a learning disability and/or autism: We are very proud of the high quality of care that our teams provide for people with learning disabilities and autism and those approaching the end of life. This recently published guidance supports best practice.
  • SOPs: Our standard operating procedures (SOPs) were last refreshed on 18 February, with updates concerning international travel. All changes are highlighted in yellow – click here to download them.
  • Catch up with Facebook Live: Last Friday, Jim Austin and William Jones hosted our latest live session on our staff Facebook Group. Tune in here to catch up on all the latest Covid-related topics and much more.
  • HSJ subscription renewal: We’ve renewed our corporate subscription for the Health Service Journal for another year, meaning you can have unlimited access to all content including news, podcasts and webinars and more. For existing users’ log-in details will not have changed. Any new requests should be sent to robertsteel1@nhs.net.  
  • Caring for yourself matters more than ever: This is the theme of our next virtual Schwartz Round, designed for staff to come together online to discuss, listen and reflect on the emotional challenges we’re all experiencing. Although the vaccination programme and roadmap announcement from the government may give us hope for the future, it’s crucial that we invest in ourselves right now.

    Whatever your role, this Schwartz Round will give you an opportunity to reflect on your own energy levels and your health and wellbeing. It takes place on Tuesday 23 March at 1pm. For more information or to get an invite please contact Ruth Bailey: Ruth.Bailey8@nhs.net.
If you want us to cover any specific topics please let us know. It’s important we continue to work collectively to shape our comms so we get the most from it. Tell us more here: dchst.communications@nhs.net

Many thanks

Issued on behalf of
William Jones
Chief Operating Officer & Accountable Emergency Officer

Derbyshire Community Health Services NHS FT
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