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Dimitri Cloots: How customer support is taking Soft2Bet ‘to the next level’


Building the strongest customer support team is crucial for igaming operators to glean the best insights into demands and concerns of its player base.  Dimitri Cloots (pictured below), Soft2Bet’s Head of Customer Support, explains how streamlined customer support processes can lead to “tangible company growth within six to nine months” for both its operator partners ...

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Player lands world record €19.4m online slot win on Napoleon


A Belgian player on Napoleon Sports & Casino has become the biggest ever single spin online slot winner after landing a jackpot of more than €19.4 million on Microgaming title Absolootly Mad™ Mega Moolah. The player, who wishes to remain anonymous, took the jackpot from just a €15 stake. “The feeling at that moment is ...

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Smarkets and Mansion join sports boycott of social media 


Online betting exchange Smarkets and Gibraltar bookmaker Mansion Group have confirmed that they will participate in a global sports boycott of social media platforms, protesting online abuse and racism.  The betting incumbents will unite with global sports’ governing bodies, clubs, athletes, sponsors and broadcasters to pressure social media platforms to eliminate online hate, as well ...

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1account: Building trust is key for digital ID roll-out


Digital ID can allow bettors to have more control over their information, creating a sense of ‘trust’ between operators and the players. That’s according to Caroline Steele, Senior Client Director – Gaming at 1account. Discussion on ‘The opportunity for Digital ID in a physical world’ panel at this week’s SBC Digital Payments conference quickly turned ...

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YGAM widens educational scope with Parent Hub launch


The Young Gamers and Gamblers Education Trust (YGAM) has launched its ‘Parent Hub’ website, aimed at supporting parents of young gamers with information concerning online safety. Features on the new site include a range of custom designed tools and resources, such as a ‘Gaming Glossary’ and ‘Game Guides from select games across various platforms. The ...

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UKGC suspends unfit Nektan Plc’s B2C licences 


The UK Gambling Commission (UKGC) has suspended the remote B2C online gambling licences of mobile gaming group Nektan Plc.  The Commission informed that it has placed Nektan under a section 116 investigation, examining the ‘manner in which the operator carried its licensee practices’ and whether the company had breached its licence conditions and compliance duties. ...

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Betfair wins Rome ruling to suspend ADM temporary tax charge


Betfair has won its Italian ‘tax reform’ appeal made against Italy’s ADM customs and monopolies agency with regards to how a temporary 0.5% wagering tax should be applied to its Exchange platform. This week, Rome’s TAR commercial disputes court ruled in favour of Betfair’s appeal that a 0.5% tax charge should not be enforced on ...

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BtoBet sponsors North Macedonia’s FK Rabotnicki


Aspire Global’s BtoBet sportsbook platfrom has entered into its first football sponsorship agreement with North Macedonian football side FK Rabotnicki. Through this multi-year partnership, BtoBet will have its logo emblazoned on Macedonian First Football League’s FK Rabotnicki kit, with the brand also present on the pitch-side area at the Toshe Proeski Arena in Skopje. “We ...

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Spotlight Sports Group enhances audience engagement ahead of Euro 2020


Spotlight Sports Group intends to strengthen engagement with bettors via the launch of a bespoke Euro 2020 package ahead of the continental football championships this summer. Based on short-form, pre-match tipping and available in 70 languages, Spotlight’s Euro 2020 package is specifically designed to reach a global audience and engage with customers in multiple territories. ...

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Betclic adds Top 14 sponsorship to its home market duties


Betclic Group has continued its home-market sponsorship drive after announcing that it will serve as the official sportsbook partner of French rugby union’s Top 14 league. Yesterday, France’s National Rugby League (LNR), the governing body of the Top 14, announced that Betclic had secured a three-season arrangement to serve as the league’s principal sports betting ...

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SBC Digital Payments

29 April 2021

SBC Digital Payments will bring together fintech’s leading minds, operator decision makers and experts on the intricacies of payments in the betting and gaming industry, to share their insights and discuss the cutting edge of this key area for success.

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SBC Digital North America

9 - 10 June 2021

SBC Digital North America focuses on the burgeoning North American sports betting and igaming industry, providing an industry-leading platform where all the industry’s key players come together to discuss the challenges and opportunities facing the industry.

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SBC Digital Italia

28 - 29 July 2021

SBC Digital Italia will have an exclusive focus on one of Europe’s main betting & gaming markets. Home to many of the industry’s strongest and most innovative companies, the Italian market has often developed new approaches to adapt to a changing regulatory landscape, most recently with the introduction of the strict limitations placed on advertisement and promotion of betting and gaming operators.

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SBC Summit Barcelona

21 - 24 September 2021

SBC Summit Barcelona is the global betting & gaming show, representing the absolute top in terms of networking, learning and getting business done. It offers a unique opportunity to reach and network with a global audience of key decision makers from the betting and gaming industries.

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