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The three C’s of digital customer experience within gaming


Neel Davda, Head of Gaming Accounts at Bold360, highlights the five key components of customer experience and why his company’s AI-based conversion platform is focused on the three C’s to deliver a friction-free service for its clients.  As the world is forced to become more digitised, how can gaming specifically evolve to offer a better ...

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Winning Post: A tale of three reports for UK betting


Industry strategic consultancy Regulus Partners gives an overview of last week’s Lords Select Committee report, and how casinos may have found a silver lining amid parliamentary rows over research, prevention and treatment of harmful gambling. UK: Regulation – peer review reveals path to redemption? This week was a tale of three reports for Britain’s gambling ...

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New ADM chief: Italy to keep strictest monitoring on gambling incumbents


Marcello Minenna, the new Director-General of Italy’s Custom and Monopolies Agency (ADM), has issued his first public statement to licensed gambling incumbents. Appointed during national lockdown, Minenna takes charge of the agency governing Italian gambling. In his address, Minenna announced that the ADM would imminently move to form a new taskforce with the Carabinieri (federal ...

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BGC: SNP must ease draconian orders or lose 4,500 jobs


The Betting and Gaming Council (BGC) has demanded that the Scottish Government lift ‘draconian restrictions’ that are wrecking the viability of Scottish bookmakers making a business comeback from lockdown. Closed since mid-March, Scotland’s 900 betting shops were allowed to reopen on Monday 29 June. However, Scottish National Party (SNP) ministers applied last-minute requirements demanding betting ...

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GambleAware supports CNWL with prison support service


GambleAware has teamed up with Central and North West London NHS Trust (CNWL) to support those affected by problem gambling within the criminal justice system. The industry charity has provided CNWL with three years of funding worth £1.03m, to extend the work of the CNWL National Problem Gambling Clinic into prisons. Marc Etches, Chief Executive ...

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DCMS renews Stephen Cohen tenure as a UKGC commissioner


Oliver Dowden, Secretary of State for Digital, Culture, Media and Sport (DCMS), has approved the re-election of Stephen Cohen as a Commissioner of the UK Gambling Commission (UKGC). This week, DCMS confirmed that Cohen’s tenure as UKGC commissioner would be extended for a further four years until November 2024.  Described as an expert in corporate ...

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GVC report reveals increase in charitable contributions


GVC Holdings has revealed that it has increased its ‘cash and in-kind contributions towards responsible gambling charities’ during 2019. Publishing its 2019-20 CSR Report, the betting group revealed that cash and in-kind contributions to charities increased from £2.51 million in 2018 up to £3.61 million in 2019. The report read: “Having already doubled our investment ...

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Rank lowers profit guidance as Mecca venues begin reopening 


Rank Group Plc has issued a market update as it begins to reopen its Mecca Bingo venues across England from Saturday 4 July.    Absorbing COVID-19 impacts and costs, Rank stated that its group underlying profits will fall at the lower end of its provided £48-58 million guidance for the year ending 30 June 2020. Despite ...

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UKGC reviews VIP interaction with new consultation


The UK Gambling Commission (UKGC) has launched a consultation which will review the rules and procedures that are in place for licensed gambling operators when engaging with high-value customers (HVC) and VIP players.  In launching the review, the Commission said it recognised the exceptional commercial value that VIP customers hold for licensees and the ‘preferential ...

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SBC Digital Summit North America

14 - 16 July 2020

The SBC Digital Summit North America is the largest online event in North America and will deliver a fully virtual and interactive conference, exhibition and networking experience to delegates with an interest in the U.S. betting and gaming industry. To address the state of the industry, SBC has gathered the very best industry experts and thought leaders to share their views and discuss what tools we can use and look at the opportunities ahead of us.

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SBC Summit Barcelona - Digital

8 - 11 September 2020

The SBC Summit Barcelona - Digital is the online version of SBC’s flagship event, with over 10,000 delegates and 100 exhibitors. You can look forward to a Global Betting & Gaming Show that will deliver a fully virtual and interactive conference, exhibition and networking experience to executives in all industry sectors and from all regions. The event will offer a unique opportunity to meet and network in the themed networking sessions, round tables and workshops with a global audience of decision-makers, in and around the world-wide industry.

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