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CCOC NewsNotes:
September 2019

In this issue...

NewsNotes is written and published by CCOC's Communications Officer. Your comments, submissions and suggestions are welcome. The deadline for submission is the 15th of the month. 
Call Adella Khan at 613-234-4065 ext. 239 or send an email.
Click here to print or save a copy of your NewsNotes.

Sign up for CCOC's Annual Biking Tour!

Every year, CCOC hosts an annual property tour and you’re invited! We share the inside scoop on our housing and explore the neighbourhoods where our buildings live. This year the CCOC property tour will be by bike! The tour will focus on affordable housing and active transportation in our community. Communities are always changing and we want to explore how CCOC and the City of Ottawa evolve to reflect the needs of all its residents. 

Join us on September 28, 2019. The bike ride is approximately 13km long—with lots of stops and snack breaks! We will not ride more than 2km without a break. We will meet at 8:30 a.m. at the northeast corner of Dundonald Park (Somerset and Lyon) and head out at 9:00 a.m. sharp! 

On the tour, we will visit a whole variety of CCOC housing—our first redevelopment, small properties, repurposed buildings, even high rises! Adam Hortop, a local transportation planner with the City of Ottawa, will also join the tour. He will highlight how the city’s infrastructure has changed in the past decade to better accommodate transit of all kinds.

Register for the walking tour online, or call Hannah at 613-234-4065 ext 240
Participants in CCOC's walking tour last year.

Who do I call if...?

Here's some helpful information to help you get in touch with the right person at CCOC. We publish this information each year in the CCOC calendar. Watch for your copy in early December!

Call your Tenant Service Representatives  at 613-234-4065 ext. 0 to report any damage in the building or maintenance issues in your apartment. You can also call the Service Desk with questions or concerns about garbage rooms, gardening, or if you are locked out of your apartment. If you're not quite sure who to call, the Service Desk is your first point of contact! They'll be sure to put you in touch with the right CCOC staff member. You can also email or use the online Maintenance Request Form

Call your Rental Officer if you have questions about moving in or moving out. If you're having problems with a neighbour's noise or guests, please talk to them first. If you cannot sort the problem out together, call your Rental Officer next. If you witness crime in your building or see someone trespassing, first call the Ottawa Police at 613-230-6211. Then place a follow-up call to your Rental Officer so they know what's going on in the building. 

Speak to your building Custodian to reserve an elevator for your move, or if you need a locker assignment. Please note that Custodians do not take complaints from tenants, and are not able to let you into your apartment if you forget your key.

Need an appointment?

The best way to speak with staff is to call or email them directly to book an appointment. Our Tenant Service Representatives at the service desk are unable to book appointments for other staff members. While they’re happy to take your maintenance service requests or your rent payments, they do not have access to other employees’ calendars. 

The best way to make sure the person you want to see is in the office is to book an appointment! Booking an appointment with staff means they’re guaranteed to be available when you stop by. Otherwise, they may be busy meeting with another tenant or out at one of our properties. 

Not sure how to contact who you need? Check the back of your calendar or use CCOC’s online directory to get the contact information you need.

Call for Resolutions for CCOC's AGM

Do you have an idea about how CCOC could do something differently to make your housing better? Become a CCOC member and send in a resolution that will be voted on by CCOC members at our Annual General Meeting on May 21, 2020.  

Resolutions are expressions of opinion or intention that should be about something that applies to all CCOC buildings or tenants. For example, last year CCOC's membership adopted a resolution to review the suitability and availability of bike parking at all properties. Resolutions must be received 60 days before the AGM, they must be in writing, and they must have the name of the CCOC member making the resolution.  

Send your resolution to: CCOC, Attn: Ray Sullivan 
415 Gilmour Street, Suite 200
Ottawa, ON     K2P 2M8 
or email

All you need to know about bed bugs!

Bed bugs are becoming more common when living in a multi-unit building. CCOC wants your home to be bed bug-free. We need your help to make that  happen! Here is what to look for in your home:
  • Bed bugs are small, oval wingless insects. They are often a brown or dark red color.
  • Bed bugs can be found in many places around your home including your mattress, wooden furniture, and in the seams of fabric-covered furniture. 
Here are some tips to help prevent a bed bug infestation in your home:
  • Do not pick up furniture from the street. It is important to be very cautious of any “freebies” you may receive from neighbours, friends, and family. When you bring these things into your home you risk bringing in an item infected with bed bugs. 
  • Keep your home clean and clutter-free. When your home is neat and tidy it gives bed bugs fewer place to hide. It also makes it easier to spot the bugs. 
  • Frequent inspections are a great proactive way to reduce the chances of a bed bug infestation in your home. Check your bed and furniture for bed bugs regularly. If you travel, inspect your suitcase for any bugs that may have followed you home! 
If you ever suspect you have bed bugs or any other type of pests, let us know. We are happy to help! You can contact our Pest Control Coordinator, Pascal, at (613) 234-4065 ext. 247.

Help Your Community Get Out to Vote in the Federal Election!

Voting can be scary! You or your neighbours might have questions about voting, and that’s okay. You might be wondering: Where do I vote? What do I need to vote? How does the voting process work?

This year is Canada’s 43rd federal election, and we’re encouraging everyone to vote. Why? Because your voice matters! This year, we have partnered with an organization called Democratic Engagement Exchange and are ready to host a “Vote PopUp” in your lobby. Vote PopUps will walk people through the voting process, answer any questions they may have, and get everyone excited and ready to vote! 

A disproportionate number of non-voters are young, racialized, marginalized or a combination of the three. Vote PopUp aims to change this. We are a small team and want to host as many Vote PopUps as possible. We will support you every step of the way to ensure the process is smooth and you feel prepared. Do you care about civic engagement? Do you want more marginalized voices to be out at the polls? Get in touch and host a Vote PopUp in your building! 

Contact your Tenant & Community Engagement Facilitator, Hannah , at 613-234-4065 ext. 240, or send an email.

Super Centretown Garage Sale

The Super Centretown Garage Sale is an annual collection of yard sales. Anyone is welcome to participate! Sellers are asked to donate 10% of their proceeds to the Centretown Community Health Centre. 

When: September 7 from 9:00 am to 3:00 pm
Where: Sales will be happening in the area bounded by Wellington Street in the North, the Rideau Canal in the East, Bronson Ave. in the West, and Catherine Street in the South.

Visit to view yard sales, add yours to the map, and learn more about the event.

West End Studio Tour

The West End Studio Tour is a informal tour of artist studios located in the west end of Ottawa. This free tour is organized annually by the artists themselves and accessible by walking, biking, or driving. More than 20 artists warmly invite you to experience their latest creations and the unique environments they created them in.

When: September 21 to 22 and September 28 to 29
Where: Find the participating artists at

Contact for more information.

You're invited: Arlington Welcome Party!

The 143-153 Arlington redevelopment project is done! You're invited to come celebrate with the community and enjoy a free BBQ block party. Hear from the people in our community who helped create these 16 affordable homes and tour an apartment in this energy efficient building. 

When: Saturday, September 7 from 12:00 p.m. to 1:30 p.m.
Where: 143-153 Arlington Ave (intersection at Lyon St. N)

RSVP online or call Hannah at 613-234-4065 ext. 240.

CCOC Committee Meeting Schedule

Note: CCOC will pay taxi fare and family care for committee members attending meetings.
Tenant & Community Engagement: September 3 and October 1 at 7:00 pm
Development Committee: September 10 and October 8 at 7:00 pm
Facilities Management Committee: September 19 and October 17 at 7:00 pm
Rental Committee: September 17* and October 15 at 7:00 pm
Finance Committee: September 19 and October 17 at 7:00 pm
Board: September 25 and October 30 at 7:00 pm
*Potluck meeting begins at 6:00 pm
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