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CCOC NewsNotes:
November 2019

In this issue...

“NewsNotes” is written &  published by CCOC's Communications Officer. Your comments, submissions and suggestions are welcome. 
The deadline for submission is the 15th of the month.
Call Adella Khan at 613-234-4065 ext. 239 or send an email.
Click here to print or save a copy of your NewsNotes.

Do you have a rent subsidy?

The way your rent is calculated might change. CCOC is here to help.

Starting January 2020, the way CCOC and other housing providers do rent calculations for tenants who have employment income is changing. The provincial government has updated the rules related to rent subsidies.  

Here’s what you need to know:

  • Your rent will only be calculated once a year, using your Notice of Assessment from your income tax return.  Depending on your source of income, you might need to submit other documents as well.  We have an updated green sheet you can pick up.
  • You must file your income tax to continue to receive a subsidy!  If you did not file last year’s income tax, it’s not too late!  If you are not sure how to file taxes, please contact your Rental Officer for information on income tax clinics.

How will this affect you?

  • Your rent will be based on the average of your income for the last 12 months. 
  • If your income changes from month to month, you will need to set money aside in those months where you earn more so that you can use it on those months you earn less.
  • If you have a big decrease in your income, let us know.  

Have more questions?

If you have income that changes a lot from month to month or the source of your income changes and you would like more information, we are happy to meet with you to talk more.  Please contact your Rental Officer to set up a meeting.
Seasonal Help

Christmas Exchange Program and Toy Mountain

The Caring and Sharing Exchange provides food hampers or grocery store gift certificates to those in need through their annual Christmas Exchange. You can call 211 to apply. 

The Snowsuit Fund

The Snowsuit Fund is an Ottawa-based charity that raises funds to buy and distribute snowsuits to children 15 years and under.  If you qualify for the program, you can buy a new snowsuit for your child or children for $10 each (cash only). 

To get a snowsuit, visit the Hardini Centre (225 Donald Street) from Tuesday to Saturday between 9:00 am and 4:00 pm. Enter through the red door at the back of the building. 

For more information, call 613-746-8719. 

To apply, make sure you have the information listed below to provide proof of your income:
All clients: A piece of identification indicating the child’s date of birth is required for all qualifying children.  Identification showing the family’s city of residence must also be provided.
If you are receiving Ontario Works or ODSP: Please bring your current or past month’s Ontario Works Statement of Assistance or your drug card.
If you earn low income: Bring your Child Tax Benefit or GST notice from 2018. This notice shows that year's net family income, your marital status, and lists your children by name and their month and year of birth. This notice was mailed to you in July if you filed your income tax before April 30, 2018.
If you are a new arrival to Canada: Provide your date of arrival and proof of financial status.
If you are a refugee: Provide documentation indicating your refugee status.
Seasonal Giving
If you would like to make a donation to the Christmas Exchange, visit or call 613-226-6434.

If you'd like to contribute to the Snowsuit Fund, Canadian Tire and Browns Cleaners accept donations of snowsuits or cash for the fund. You can also donate online.

Saying Goodbye to Debbie Barton

CCOC's long time Rental Director, Debbie Barton, is retiring this year.

For more than 30 years, Debbie has had an enormous impact on CCOC and helped shape the whole affordable housing sector in Ottawa.

Debbie has always been a champion for tenants, for mixed-income housing and for the importance of community.

Join us in celebrating Debbie and her legacy at her retirement party!
When:  Friday November 22nd from 5:15 to 9:00 p.m.
Where: Montgomery Legion -- Upstairs Hal (330 Kent Street, Ottawa)

Speeches will start at 6:30 p.m. If you'd like to make a speech to honour Debbie, email Ray.

We Aren't Answering the Phone as Much Lately

You may have noticed how loud the CCOC office has been lately. The parking garage at 415 Gilmour is undergoing some much needed repairs. It's a big investment and has been taking more time than initially thought. 

These repairs have been loud -- too loud for CCOC staff to answer the phones and be able to hear the person on the other end. You may find it harder to reach staff by phone but they will respond to voicemails. 

Remember, you can submit maintenance requests online anytime.
If you need to contact staff, you can use this contact list to email them.
For more information, email

Dealing with Winter Humidity

Changes in the temperature outside can lead to more humidity in your home during the winter. While mould spores exist in the air around us all the time, everywhere, a humid apartment encourages mould to grow. Here are five things you can do to help prevent mould in your home during the winter:

1. Always use fans when bathing and cooking. This helps reduce moisture and humidity in your home. If you have a lot of moisture in your home, you may need to use fans or a dehumidifier more regularly.

2. Cold surfaces promote condensation, which leads to mould growth. Leave your window coverings open during the day to allow for warmth and air circulation.

3. Never lower the temperature of your home below 15 degrees Celcius.

4. Condensation can happen even when you're being extremely careful. Make sure to wipe up any water you see right away to prevent mould.

5. If you find, or suspect, a water leak in your home contact CCOC as soon as possible by calling 613-234-4065 ext. 0. 

Do you have large bulky items to get rid of?

The City of Ottawa picks up large bulky items that may be hard to get rid of such as mattresses, couches, or other broken furniture. Bulky items are your responsibility to dispose of properly and in a timely fashion. These items do not belong in your garbage room and are not the responsibility of your building's cleaner to dispose of. 

Any of these items that can be lifted into a garbage truck can be left on the curbside for collection the night before garbage days, once every two weeks. Check the City of Ottawa's Garbage and Recycling calendar to find out when your garbage will be collected.

Help with your Hydro bill

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. Find out more information online.

Keep hallways clear

In accordance with the Ontario Fire Code, all hallways must be kept clear of all items, including strollers, bikes, shoe mats, and bicycles. Anything that blocks access to the hallway is a fire hazard in an emergency evacuation. Store items inside your home to keep yourself and your neighbours safe.

Your CCOC Calendar arrives next month

The CCOC tenant handbook and calendar will arrive at your home in early December. It has a lot of seasonal tips and suggestions for going green and getting involved. It also has an updated staff contact list. Make sure to post it in your kitchen for easy reference throughout the year.

CCOC Committee Meeting Schedule

Please call CCOC at 613-234-4065 ext. 0 to confirm meeting locations. Note: CCOC will pay taxi fare and family care for committee members attending meetings.
Tenant & Community Engagement: November 18 and December 16 at 7:00 pm
Development Committee: November 12 and December 10 at 7:00 pm
Facilities Management Committee: November 21 and December 19 at 7:00 pm
Rental Committee: November 19 at 7:00 pm, December 17 at 7:00 pm 
Policy, Research, & Advocacy: November 20 at 7:00 pm, December meeting TBD
Finance Committee: November 21 at 7:00 pm, December meeting TBD
Board: November 27 and December 18 at 7:00 pm
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