Please do your part to conserve.
We only ask customers to conserve when it is necessary to preserve water resources for drinking, hygiene, sanitation and fire protection in systems that have hydrants. Should it become necessary to issue an order for mandatory water conservation, there is a fee of up to $200 for customers who do not comply. This fee would be assessed only after Connecticut Water communicated to customers that a mandatory conservation request was in effect. Register at ctwater.com/notification for alerts from Connecticut Water to be sure you receive conservation updates and other important information.
Connecticut Water also has a water conservation rate that encourages wise water use. Residential customers will pay a slightly higher rate for water used in a billing period that averages more than 200 gallons per day. Rate information is available at ctwater.com/rates.
At Connecticut Water, we are doing our part to reduce the amount of water lost to leaking water mains and service lines between the water mains and customers' premises. In 2021, through our ongoing leak detection efforts, which includes the use of 1,600 acoustic leak detection sensors, we identified more than 230 leaking service lines, fire hydrants and water mains, saving an estimated 195 million gallons of high-quality drinking water.